Do you want to work in an international company which offers exposure to modern technologies and major global clients? Are you tired of working in outsourcing and looking to move in-house? Do you want to work with a team of professionals with whom you can discuss your ideas and have a real opportunity to implement your solutions? Are you fed up with corporate atmosphere and you’re looking for a place where you can really expand your experience and grow in chosen direction?
If so, this is a job for you!
We are looking to hire tech support specialist, who will be in charge of support of enterprise platform across customer base globally.
What you will be doing:
- Business analysis with customers & application design
- Technical application support, resolving technical queries and communicating solutions directly to customers
- Working with the queues and case tracking system, effectively resolving complex customer application issues
- Supporting customer functional requirements and data integration into the platform
- Monitoring and responding to open tickets submitted through an incident management system
- Prioritisation and handling of service requests and incidents
Essential Skills:
- Experience in troubleshooting and working with SQL
- Knowledge of the MS SQL Server
- Hands-on experience with SQL server, SSRS and SSIS
- Analytical thinking and the ability to understand complex problems quickly
- Experience with Support & ITIL processes
- Being self-confident to drive conversations with customers
- Fluency in English & Italian
- General knowledge of Windows Azure infrastructure and cloud/SaaS business applications would be a plus
What’s in it for you:
- Permanent contract with attractive salary
- Bonus based on your own performance
- Fully paid private medical care and Multisport card
- Office in the close proximity to the city centre with a dedicated parking spot
- Flexible working hours and opportunity to work from home
- No evening/weekend shifts, regular business working hours
- Individually tailored career path based on your skills and interest