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Tech Support
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Vertex Solutions

Tech Support

Vertex Solutions
Kraków
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office

Tech stack

    Italian
    advanced
    SQL
    regular
    Troubleshooting
    regular

Job description

Do you want to work in an international company which offers exposure to modern technologies and major global clients? Are you tired of working in outsourcing and looking to move in-house? Do you want to work with a team of professionals with whom you can discuss your ideas and have a real opportunity to implement your solutions? Are you fed up with corporate atmosphere and you’re looking for a place where you can really expand your experience and grow in chosen direction?

If so, this is a job for you!

We are looking to hire tech support specialist, who will be in charge of support of enterprise platform across customer base globally.

What you will be doing:
  • Business analysis with customers & application design
  • Technical application support, resolving technical queries and communicating solutions directly to customers
  • Working with the queues and case tracking system, effectively resolving complex customer application issues 
  • Supporting customer functional requirements and data integration into the platform
  • Monitoring and responding to open tickets submitted through an incident management system
  • Prioritisation and handling of service requests and incidents   

Essential Skills:
  • Experience in troubleshooting and working with SQL
  • Knowledge of the MS SQL Server
  • Hands-on experience with SQL server, SSRS and SSIS 
  • Analytical thinking and the ability to understand complex problems quickly
  • Experience with Support & ITIL processes
  • Being self-confident to drive conversations with customers
  • Fluency in English & Italian
  • General knowledge of Windows Azure infrastructure and cloud/SaaS business applications would be a plus
 
What’s in it for you:
  • Permanent contract with attractive salary
  • Bonus based on your own performance
  • Fully paid private medical care and Multisport card
  • Office in the close proximity to the city centre with a dedicated parking spot
  • Flexible working hours and opportunity to work from home
  • No evening/weekend shifts, regular business working hours
  • Individually tailored career path based on your skills and interest