Senior Application Support Analyst
Other
Senior Application Support Analyst
Vertex Solutions
Kraków
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Tech stack
SQL
Job description
We are looking to hire tech support specialist, who will be in charge of supporting enterprise platform across customer base globally.
What you will be doing:
- Being in charge of driving business analysis with clients
- Technical application support - resolving technical queries and communicating solutions directly to clients via ticketing tool
- Supporting and implementing clients' requirements and data integration
- Monitoring and responding to open tickets submitted through an incident management system
- Assigning priority and managing requests and incidents
Essential Skills
- Solid experience in troubleshooting and working with SQL
- Knowledge of MS SQL Server, SQL Server, SSRS and SSIS
- Analytical thinking and the ability to understand and solve complex technical problems quickly
- Experience with ITIL processes
- Customer focus
- Fluency in English
What’s in it for you:
- Permanent contract with attractive salary
- Bonus based on your own performance
- Fully paid private medical care and Multisport card
- Office in the close proximity to the city centre with a dedicated parking spot
- Flexible working hours
- No evening/weekend shifts, regular business working hours
- Individually tailored career path based on your skills and interest