🕵️‍♀️ Knowledge Base Expert with German wanted! 🕵️‍♂️

As a Knowledge Manager, you'll be responsible for implementing and continuously improving the knowledge management process according to ITIL guidelines. You'll play a crucial role in ensuring that knowledge is effectively managed, shared, and utilized to enhance our service quality and increase efficiency.

About us

📈 Traffective was founded in 2009 and is headquartered in the vibrant heart of Munich, right above Kunstlabor 2, near Stiglmaierplatz. Our diverse and international team of 30 individuals has been carefully assembled with dedication and care.

🌟 Our culture is defined by teamwork, honesty, transparency, and open feedback. Furthermore, a flat hierarchy fosters a positive atmosphere of continuous learning and growth.

With our innovative monetization platform, a self-developed software, combined with outstanding customer care and support, we set ourselves apart from the market. This allows us to bring together the needs of our customers, from publishers to advertisers, in the best possible way.

Our work enables publishers, freelance journalists, independent reporters, and bloggers to finance themselves autonomously. Thus, we preserve the diversity of the media landscape and guarantee the right to freedom of expression. Safeguarding this fundamental right drives us daily to achieve the highest possible output.

Beyond the monetary aspect, we also act sustainably by supporting various social projects on both a local and global level.

If you resonate with our goals and values, we look forward to receiving your application. We are expanding and seeking creative experts who are passionate about exciting challenges.

💪 Your Responsibilities:

• Developing and implementing a knowledge management strategy following ITIL best practices.
• Identifying, collecting, and classifying knowledge resources within the organization.
• Establishing and maintaining a central knowledge database for easy access.
• Promoting a culture of knowledge sharing through training and workshops.
• Collaborating with IT and business teams to ensure relevant and up-to-date knowledge.
• Monitoring and evaluating the effectiveness of knowledge management and making continuous adjustments.
• Assisting in resolving IT service issues through provided knowledge resources.
• Creating and maintaining reports on the performance of the knowledge management process.

🏆 Your Skills:

• Bachelor's degree in Computer Science, Information Management, Business Administration, or a related field.
• ITIL Foundation certification; advanced certifications are advantageous.
• Minimum of 3 years of experience in a similar role, preferably in IT or service management.
• Strong knowledge of ITIL processes, especially in the area of knowledge management.
• Experience with knowledge management systems and tools such as Confluence and Jira is beneficial.
• Excellent communication skills in German, both written and verbal.
• Ability to present complex information clearly and understandably.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Team player and adaptability in a dynamic environment.

🧠 Your Mindset is important for us

If you...

• are a passionate Knowledge Manager,
• support knowledge sharing enthusiastically,
• possess excellent communication skills to effectively work with diverse teams,
• are always seeking new challenges,
• take responsibility and show commitment,
• are reliable and supportive,
• enjoy tackling complex tasks while keeping track of everything

….. then you are the perfect match! 

We would like to offer you:

🏡 100% remote work

📃 Permanent employment contract

🎄 28 days holiday plus Christmas and New Year's Eve

🤒 100% sick pay (after 1 year of employment)

🤝 1:1 onboarding with mentor

💻 Individual work equipment - we equip you

📚 Great development opportunities based on your knowledge and worked out together with you

🎁 We celebrate your birthday with a great gift

✈️ Regular trips to Munich with full travel and hotel reimbursement

🤩 2 great annual events for all employees

Additional benefits:

🩺 Medical care

🏋️‍♀️ Gym pass

🤔 What happens when you send us your CV:

We read each application carefully and get back to you. If your skills and talents meet our expectations, the following application process awaits you: 

1. step: Preliminary interview with HR approx. 20min

2. step: Interview with the head of department approx. 30min

3. step: Skill test

4. step: Invitation to the office in Munich, presentation of the company & conversation with the CEO

5. step: Contract

📄 Legal conditions:

• Permanent contract is a must
• Work permit in EU is crucial for us to employ you