Head of Service Delivery
PM
Head of Service Delivery
HeroDOT
Wrocław
Type of work
Undetermined
Experience
Senior
Employment Type
B2B
Operating mode
Office
Tech stack
Business relationship management
planning and executing multiple projects
focus on delivery budget
understanding of the IT services delivery
Agile
Waterfall
PaaS
SaaS
IaaS
managing the organization's software development needs
Job description
Online interview
TISA Group consists of two brands – TISA offers a broad range of innovative technological products and supports digital development to the sports industry. HeroDOT delivers user experience, digital design and development for web and mobile platforms across various industries.
Who are we?
A Swiss HQ company with a strong nearshore presence in Poland having two brands dedicated to “digital development” predominantly Polish clients and a “sport industry” for various customers around Europe & Asia. Dynamically growing for 2 years, one acquisition of a Polish “mobile development software house” completed last year allowing the company to grow across various sectors.
What do we do?
At TISA, we offer our own products and work on their constant maintenance, integration and development. At HeroDOT, we concentrate on custom solutions and technologies tailored to customers and their needs. Working with us does not mean being attached to one of the brands. Quite contrary, we aim at flexible cooperation that will allow you to develop in many areas with a variety of projects
Who are we looking for?
We are looking for a dynamic and experienced Head of Service Delivery joining the team of managers driving the growth on existing accounts and supporting further expansion in Poland across Europe. Accountability of this role is wide, ranging from project delivery, including transition to support, ensuring process consistency for the application lifecycle and supporting the ongoing development of IT capabilities and competencies.
If you are looking for a senior role in the growing company, yet still having the start-up flexibility with an ability to know how to innovate and how to manage your own department this looks like a role for you.
What will you be responsible for:
- Providing leadership, ownership and accountability for the Service Delivery.
- Forecast and operate within agreed budgets for the service delivery function such as resourcing and operations. Working closely with CFO and Controlling function to define and maintain effective ways to monitor delivery profitability, taking into account different delivery models.
- Establishing a delivery team and organisational structure within Service Delivery. Making sure roles and responsibilities are defined and communicated to its functions. Co-action with People & Culture team.
- Set and maintain standards for project management. Making sure quality assurance processes are embedded across all delivery, ensuring the organization is having the highest quality consistently delivered across all initiatives.
- Develop and implement the delivery strategy, operational plans, policies and procedures, systems and tools, KPIs, ensuring these are tailored and adapted to suit the realities and needs across all levels of the organisation.
- Ensure delivery processes, including escalation and communication management are well defined and meet the needs of the business, providing timely and business focused updates regarding serious issues.
- Leading IT Support Team Leaders, Project Managers, Product Owners, Developers in the area of Service Delivery, helping them to achieve business and personal objectives.
- Drive the closure of open sales discussions concerning future service delivery with the ability to increase the services at the existing clients (including pre-sales offering as well as RFP process coordination).
Join us if you have:
- Hands-on experience in managing the organization's software development needs.
- Experience in planning and executing multiple projects with a proven record of delivering technical projects. Being familiar with the start up working environment will be an asset.
- Excellent leadership management, strong influencing and communication skills.
- Strong focus on delivery budget and profitability, ability to come up with changes and improvement suggestions to increase financial performance.
- Solid experience in business relationship management and ability to interact with stakeholders at all levels of the organization.
- IT knowledge and understanding of the IT services delivery processes.
- Ability to find a right balance between delivery quality, customer satisfaction and financial outcomes.
- Open-minded and creative approach in finding business opportunities and processes improvements.
- Ability to work with small to medium accounts across the countries.
- Strong management skills of the delivery process (agile, waterfall) and various licensing models (PaaS, IaaS, SaaS).
What can you expect?
- Push your boundaries by working on interesting and diverse projects from all around the world.
- Make the most of the opportunity to self-develop, gain and share knowledge – you grow as we grow!
- Have a real say on what's happening in the company – we believe anyone can lead the way.
- Hybrid work – office (Wrocław) and home. While we're at the office – it's nice, has coffee, sweets, fruits and a place to rest. And it's nice.
- No shirt and tie (unless you want to) – we have an informal, relaxed work atmosphere, without dress codes and titles.
What is our usual recruitment process?
- You send your application.
- After initial amazement caused by your stunning set of qualities, we proceed to reach out for the first call with our HR Manager (60-90min). You'll get to know more about us and how great you'll fit in.
- Next station – business call. Time for talk with some of our Business Units Heads (max. 120 min). Chance to know your coworkers and share perspectives and opinions on how to develop our business.
- Last but definitely not least – you'll meet up with our CEO to talk about your role in our business – the experience you’ve already had and want to collect. We'll get to verify whether our company is the perfect fit for your development (max. 60 min).
Remember!
You don't have to meet all the conditions to be the perfect candidate.
For us, it is more important who you are and who you want to become! We are not looking for machines! This is not the “Matrix”! It’s “Star Wars” => May the force be with you! Always :)
So don't waste Your time and submit your CV!
We're waiting for you!