All offersGdańskPMSenior Product Manager
Senior Product Manager
PM
Tidio

Senior Product Manager

Tidio
Gdańsk
Type of work
Undetermined
Experience
Senior
Employment Type
B2B, Permanent
Operating mode
Remote

Tech stack

    Scrum
    advanced
    Product Management
    advanced

Job description

Online interview
We are a fast-growing tech company, with our flagship product being a live-chat app powered by unique chatbot solutions. As a customer experience tool, we help micro & small businesses worldwide serve their clients efficiently. We aim to develop as an organization constantly, in 2021 we were awarded a prestigious Great Place To Work certificate. Working at Tidio means having an impact on thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!


A few facts about us:

  • Every month, our widget is viewed by 510 million unique users, which is 6.2% of the global population
  • Our product is in the TOP 5 most popular live chat solutions in the world, and our goal is to become no. 1
  • Currently, we hire over 150 fantastic people and we plan to grow the team even bigger in the next months
Would you like to see how working with us look like? Check out our #GrowWithTidio video >> https://youtu.be/8xd44wCP5LI


By joining Tidio as a Senior Product Manager you will become a crucial member of our Product Team. You will work closely with the Chief Product Officer and take responsibility for one of Tidio’s product segments.
Want to know more about how we develop our product? Check out 👉the article 👈 (in Polish) written by one of our Product Managers or 👉 this one 👈 (in English) written by our Chief Product Officer.



As a Senior Product Manager you will:

  • Define the product’s vision and strategy to align the team with desirable outcomes.
  • Choose what should be issued and its impact on the product.
  • Define success metrics for the product features you decide to build.
  • Work as a Product Owner with the SCRUM team consisting of: backend and frontend developers, product designers, quality assurance specialists, UX researchers.
  • Introduce a new product to the market.
  • Build product feature scope and prioritize product backlog (specifications, the why behind the changes, mock-ups, user story mapping).
  • Cooperate with the Data Team (data is crucial for us - we would like you to base your decisions on it).
  • Have ownership of the process of identifying opportunities that can help our customers sell more.
  • Work with behavioral analytical tools (we use Amplitude, Google Analytics, User Testing, HotJar).
  • Conduct market research and analysis to support your strategic decisions.
  • Build and maintain great, genuine relations with your team.



You are the perfect fit if you have:

  • At least 4+ years of experience as a Product Manager.
  • Previous experience gained in a SaaS solutions-based company and with e-mail marketing solutions (preferably as Product Manager).
  • Created high-class requirements for the development teams (visualizations, acceptance criteria, success metrics).
  • Experience in working with new technologies and understanding the market, the latest trends, and industry innovations.
  • Iterative problem-solving approach, you can quickly verify concepts and reject those that have not worked.
  • Experience in working closely with development teams.
  • Experience using both quantitative data (e.g. metrics, analytics) and qualitative data (e.g. user feedback) to make product decisions and measure the impact of your work. Also, experience in running qualitative research is nice to have.
  • Experience in using customer insights from customer research and data analysis.
  • Ability to explain the business requirements into achievable goals and technical backlog.
  • Strong entrepreneurship and ownership - you focus on outcomes and you feel responsible for the product.
  • A passion and eagerness to work with and test new applications.
  • Ability to speak English fluently (min. B2).


We want to offer you:

  • Remuneration of PLN 22.000 - 30.000 net in the case of a B2B contract or PLN 18 200 - 25 000 gross under an employment contract.
  • Work with a team that continually shares knowledge and is not afraid of testing new solutions.
  • Great development opportunities – company supported courses and conferences,
  • Flexible working time – an optimum work-life balance is important!
  • Possibility to work 100% remotely, use one of our two permanent offices (in Warsaw or Szczecin), or book a coworking space in your city.
  • 26 days off guaranteed in a year,
  • Individual work tools – Macbook Pro, Dell screen, JBL headphones? You can tailor your equipment to your needs,
  • Multisport Card or MyBenefit Cafeteria – no extra charge,
  • Premium medical care (Signal Iduna) – no extra charge,
  • Mental wellbeing program – individual therapy sessions and resources for employees,
  • Budget for individual English language classes,
  • Free access to one of the most popular e-book/audiobook services,
  • Regular integration events (company-wide twice a year) and team events (every quarter),
  • Discounts on Apple products,
  • Our famous onboarding bagels on your first day!
Would you like to meet other Tidioers in person? Make sure to visit one of our sites in Szczecin (al. Wojska Polskiego 81) or in Warsaw (Varso Place on Chmielna 73 https://cic.com/warsaw)


What happens when you send your CV?

  • Phone call with the recruiter about the position and about the team,
  • Interview with one of the managers about your experience,
  • A recruitment assignment,
  • Call with feedback on the task with additional questions,
  • Offer and fireworks!
Don't hesitate and apply right away!