About the Tesco Technology Contact Service team
The retail environment is changing rapidly. Change bought about by rapid advancements in technology. At Tesco Technology we are busy building the next generation of our online and in-store retail platform. A platform which will enable us to set the benchmark for a Technology led Customer centric retail experience. Come help us build this platform!
Within Tesco Technology, Contact Service owns the Customer Contact domain. We build and maintain applications which power our ability to manage Tesco Customer Address Book & Consent choices. We build solutions which manage all Contact with Tesco Customers, be it Emails, Push Notifications, Text messages or Clubcard issuance. All of this at “Tesco scale”. All of our Applications and Services need to be able to handle millions of requests per day, tolerate failures, scale in response to load; do all of this while placing security at the heart of everything we do.
We operate a DevOps philosophy. You, together with the rest of your team support in production what you build. We value delivery to production, getting data / feedback from production and using this data to drive further improvements and features. We release multiple times a week, sometimes multiple times a day.
Responsibilities:
- Foster careers of engineers reporting into you by finding opportunity for growth, coaching, addressing concerns and if necessary, implementing performance management.
- Regular 1-2-1s with all direct reports
- Build and nurture effective, high performant teams that consistently deliver quality software whilst balancing time frames and needs.
- Represent Contact within wider technical discussions across different stakeholder groups, and be effective in doing so by constantly broadening your understanding of our technology landscape.
- Take ownership for the delivery of specific outcomes, or work across wider groups in conjunction with programme management to deliver more significant outcomes.
- Remain a hands on coder. Contribute code during team sprints.
- Lead and evangelise team focus on performance, availability, reliability and security .
- Contribute to the definition of features for services owned by your team.
- Continuously improve yourself and your team by suggesting and helping implement new Engineering processes and practices.
- Mentor less experienced developers.
- Effectively communicate your and your team’s progress to your team members, your Manager and wider Tesco colleagues.
Skills:
- C#, WebAPI, .NET, .NET Core.
- Node.js
- Microsoft Azure or equivalent Cloud platform.
- SQL and NoSQL databases
- Knowledge of design patterns and engineering best practices.
- Linux, Docker Containers
Experience
- Previous experience with management of software engineering teams of around 8 people.
- Problem solving, analysis and computational skills. You are comfortable designing systems and reasoning about them. When tackling problems, you take a thorough and logical approach to solving them and you retain ownership through to resolution.
- Experience working within an e-commerce or at-scale business where security, availability and reliability are valued
- Customer focus. You can find the right balance between outcome delivery and technical excellence. You place the needs of our customers above the needs of you and the team.
- Designing and developing systems for high availability and scalability
- Experience of operating in the cloud would be a big plus
We Offer:
- Private medical care
- Multisport card
- Company discounts and vouchers
- Development opportunities
- Competetive salary