Cloud Operations Engineer
Other
Cloud Operations Engineer
TAP.TALENT
Wrocław
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Tech stack
Windows Server
MS SQL Server
Microsoft Azure
Oracle
Job description
Our Client Customer Support team in Wroclaw, Poland is looking for a Cloud Operations Engineers who handles support requests and provides customers with a solution, workaround or action plan in their usage of our business software. If you are looking for a job in which you do the same repetitive tasks everyday - that’s not us. If you enjoy following simple manuals over and over again - that’s not us either. But if IT is your real passion, and you enjoy learning more every day and like to solve complex problems - we are the perfect match for you. Join our team and apply now!
What you will do:
- You examine support requests and provide customers with a solution, work around or action plan
- You monitor the progress of each problem through to conclusion
- You identify opportunities for service improvement
- You are responsible for your own personal development plan
Your approach:
As a Cloud Operation Engineer, you like to use your problem-solving skills in order to come up with the best business solution for your customer. In order to do this, you listen carefully to the needs and wants, which you translate into a fitted action plan. These action plans can differ per customer. This triggers your resourceful and curious nature because you want to explore and offer the best solutions. You will work as well with Cloud Technologies.
Your profile:
Knowledge or/and experience in any of the below areas:
Knowledge or/and experience in any of the below areas:
- Technical knowledge of current Windows operating systems
- Strong technical knowledge of SQL Server and/or Oracle database platforms
- Technical ability and experience working with SQL
- Technical knowledge of networking (DNS, DHCP, Active Directory)
Also “nice to have’s”:
- Technical knowledge of VMS and RDBMS
- echnical experience in an IT support capacity including knowledge of IT support Service Level Agreements (SLAs)
- Ability to problem-solve
- Teamwork, willingness to learn and to knowledge-share
We offer:
- A chance to participate in the development of one of the best ERP solutions in the world
- Stable employment with an attractive salary
- Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others
- Sport and integration events
- Working in a challenging international environment
- We invest in your personal and professional growth
- Enthusiastic colleagues who like to learn from each other