Technical Support Engineer
HTML
Technical Support Engineer
Talixo
Kraków
Type of work
Undetermined
Experience
Junior
Employment Type
Permanent
Operating mode
Office
Tech stack
HTML
SQL
Job description
About Talixo
- We're the leading provider for B2B taxi and limousine transfers
- Fortune 500 companies, airlines and travel agencies use our technology to book ground travel
- We encourage a friendly, inclusive, learning atmosphere where you can grow
- We build software for scale
- Every day is casual Friday
- We have our own coffee brand and we're not afraid to brew it in 6 different ways
- We're based in two offices - Krakow (IT, growth, product, QA) and Berlin (business, finance, sales)
- Central location - 200m from the city centre (High5ive)
How we work:
- Code on Github (Pull Requests, Code Reviews)
- Heavily test-drivern approach
- Continuous integration
- Collaborate on problems with other team members and experts in their fields
What you'll be doing:
- Provide the second line of support to our customers
- Closely cooperate with our Operations Agents, Corporate and Fleet Account Managers who provide the first line of support
- Lead the most challenging investigations directly with the client and file bug reports to our Software Engineers
- Ensure high level of customer satisfaction
- Keep track of past cases and help us maintain a knowledge base
What do we expect from you:
- Fluent written and spoken English
- 2+ year of experience working as a Software Engineer or a Technical Support Engineer
- Using analytical approach to solve technical problems
- You know how internet works
Other information:
- B2B or UoP - it's your choice