IT Service Desk Agent

Support

Towarowa 36, Bydgoszcz

SuperControl

Undetermined

Permanent

Mid

Office

1 664 - 2 219 USD

Gross per month - Permanent

Tech stack

Windows 10

regular

Windows 8.1

regular

Windows 7

regular

Microsoft Office

regular

Job description

SuperControl is a part of InhabitIQ that operates a unique collective of tech-forward companies serving the residential, commercial and vacation rental industries.

The IT Service Desk Agent will provide front-line support for employee email, user accounts, printers, and phones. Successful candidates will possess excellent communication, analytical and problem-solving skills along with the ability to quickly identify and resolve issues.

The right candidate for this position will have a passion for improving the environment while building an excellent rapport with all staff.

Functions and Responsibilities

Provide support to employees on a variety of hardware and software issues
Provision and support user accounts and permissions
Troubleshoot employee issues with email, Windows, printers, and phones
Troubleshoot connectivity issues including wireless networking and VPN
Receive and document all inbound tickets, emails, phone calls, and in-person requests for IT services
Assist with regular hardware and software inventory audits
Document, track and monitor technical problems and solutions
Help other team members when necessary
Suggest new procedures to reduce repeat issues
Assist with the procurement of devices for new hardware deployments.
Help with onboarding new employees and ensure equipment is shipped out to remote offices and employees on-time.
Facilitate call for support to system administrators in the event an issue is encountered that needs to be escalated.

Minimum Qualifications

Experience supporting Windows 10, 8.1, and 7
Experience supporting and troubleshooting Microsoft Office products
Ability to communicate clearly and effectively
Excellent organizational, customer relationship, verbal and written communication skills
Highly dependable and professional
Excellent problem solving and listening skills
2 years prior relevant experience

What we offer: