💻 IT Helpdesk Coordinator
🌍 Wrocław, ul. Muchoborska 6 // Partly Remote (2 days a week)
💡 Qualifications & skills:
• At least 3 years of experience in coordinating Service Desk/Helpdesk Team
• Experience in coordinating projects and teams
• Comprehensive and in-depth knowledge of IT Support task management and ITIL
• Very good English (min. B2)
• Very good communication skills
• Process-oriented approach to daily tasks
• Solution-oriented thinking and team spirit
• Structured, organized and independent way of thinking and working.
🎯 Responsibilities & duties:
• Coordinating the work of an external helpdesk
• Strategic development of User Help Desk
• Communication with the external support managers
• Taking care of agreements & terms and conditions of our cooperation with the external provider
• Monitoring work progress and the quality of provided services
• Supervising the IT support processes in all of our locations across Europe
✅ We offer:
• A wide package of benefits: unlimited private medical care with a wide range of specializations, also for family members
• Yearly bonus
• Yearly pay raise
• Professional trainings
• Pre-paid benefit cards: Sport & Culture Card, Ticket Restaurant Card
• Holiday bonuses
• Christmas bonuses
• 100 kg sugar allowance yearly