IT Helpdesk Coordinator

💻 IT Helpdesk Coordinator

🌍 Wrocław, ul. Muchoborska 6 // Partly Remote (2 days a week)

💡 Qualifications & skills:

• At least 3 years of experience in coordinating Service Desk/Helpdesk Team

• Experience in coordinating projects and teams

• Comprehensive and in-depth knowledge of IT Support task management and ITIL

• Very good English (min. B2)

• Very good communication skills

• Process-oriented approach to daily tasks

• Solution-oriented thinking and team spirit

• Structured, organized and independent way of thinking and working.

🎯 Responsibilities & duties:

• Coordinating the work of an external helpdesk

• Strategic development of User Help Desk

• Communication with the external support managers

• Taking care of agreements & terms and conditions of our cooperation with the external provider

• Monitoring work progress and the quality of provided services

• Supervising the IT support processes in all of our locations across Europe 

✅ We offer:



• A wide package of benefits: unlimited private medical care with a wide range of specializations, also for family members

• Yearly bonus

• Yearly pay raise

• Professional trainings

• Pre-paid benefit cards: Sport & Culture Card, Ticket Restaurant Card

• Holiday bonuses

• Christmas bonuses

• 100 kg sugar allowance yearly