ServiceNow Senior Business Analyst
Analytics
ServiceNow Senior Business Analyst
Stonex Poland
Kraków
Type of work
Undetermined
Experience
Senior
Employment Type
Permanent
Operating mode
Office
Stonex Poland
🔹 We are a member of the Fortune 100 with 3,900 employees. 🔹 140+ currencies - StoneX Group Inc. offers currencies across 185 countries. 🔹 StoneX Group Inc. connects with clients in nearly 80 offices across 6 continents.
Tech stack
Business Analysis
ServiceNow
ITSM
ITOM
CSM
DevOps
BPMN
Job description
ServiceNow Senior Business Analyst
Overview
Permanent/Contract, full time, hybrid.
ServiceNow Senior Business Analyst design, develop and own technical solutions on ServiceNow platform. They work with key project stakeholders to capture business and user requirements. They ensure the requirements are understood, developed, tested, and delivered to specification.
They should possess sound knowledge of the ServiceNow Platform and applications, detailed understanding of the business users serviced by the ServiceNow Platform, and the ability to describe business and user requirements in a manner that enables system administrators and application developers to understand, estimate the relative effort, and deliver business functionality. In addition to having a strong technical foundation and knowledge of the ServiceNow Platform, they should have strong communications and relationship-building skills and the ability to identify the downstream implications of new requirements.
Responsibilities
- Provide hands-on ServiceNow related expertise to identify and design optimal solutions aligned with business requirements as well as platform strategy
- Act as a liaison between the business/project stakeholders and platform operations and development team; represent business and project stakeholders throughout the planning, development, and release processes; communicate development progress to the stakeholders.
- Facilitate and lead discovery and consulting workshops
- Identify, gather, and document business, process, and data requirements; translate the requirements into development stories with acceptance criteria
- Assist with assessing, prioritizing and managing enhancement requests in the backlog
- Assist the development team with Scrum ceremonies – facilitate backlog refinement meeting
- Help the platform operations and development team understand and test the business requirements
- Assist platform operations team with administrative tasks
- Translate technical complexities to business and project stakeholders to make sure they understand the design decisions
- Assist with increasing and improving adoption of ServiceNow solutions across the organization through education, training, promotion and increasing awareness of available solutions and services
- Monitor platform usage, identify opportunities for improvement, manage and implement improvement initiatives
Qualifications
- You have previous experience as a consultant or Business Analyst in ServiceNow environment
- You possess sound knowledge of ServiceNow platform, especially of ITSM, ITOM, CSM and DevOps applications
- You are able to collaborate with business/development stakeholders to determine and negotiate acceptable solutions
- You know how to document business requirements and translate them into technical documentation, and you can translate technical complexities into customer-friendly documents
- Having knowledge of process mapping techniques (i.e. BPMN) is a plus
Benefits & Perks
- Competitive salary
- Employee Assistance Programme through Magellan Health (provide support on a wide range of work and personal issues)
- Private healthcare for employees and closest family members
- Life insurance
- Lunch vouchers
- A true learning and development culture offers you many possibilities to grow your skills and advance in your career