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๐Ÿค“ Incident & Problem Manager

11 000 - 17 000 PLN gross

๐ŸŒ Staples Solutions | Grunwaldzka, 472 D, Gdaล„sk

๐Ÿ–ฅ https://stapleseu.referrals.selectminds.com/

๐Ÿ‘‰ Requirements:

  • ITSM ๐Ÿ”ธ๐Ÿ”ธ๐Ÿ”ธ๐Ÿ”ธ
  • CMDB ๐Ÿ”ธ๐Ÿ”ธ๐Ÿ”ธ๐Ÿ”ธ
  • ITIL ๐Ÿ”ธ๐Ÿ”ธ๐Ÿ”ธ๐Ÿ”ธ
  • Service Now ๐Ÿ”ธ๐Ÿ”ธ๐Ÿ”ธ๐Ÿ”ธ
  • MS Windows Server ๐Ÿ”ธ๐Ÿ”ธ๐Ÿ”ธ
  • VBA ๐Ÿ”ธ๐Ÿ”ธ๐Ÿ”ธ
  • An amazing opportunity has arisen for an Incident & Problem Manager to join our IT Department in our office in Gdansk, Poland. You will be supporting the Director of IT Service Management following 5 Whys methodology. You will be tracking and enabling fast time resolutions for the incidents priorities (P1 & P2).

    In this role, you will be responsible for the configuration management by identifying, register, control and keep track of configuration items. You will look after relations between them to facilitate analysis during the incident, problem and change handling and minimize business impact.

    Key accountabilities:


    Requirements:


    You will be part of a dynamic company where you can make a difference. We believe in empowering our associates with work that is fast-paced and challenging with lots of opportunities to learn and develop. You will be a member of an international team that respects each otherโ€™s values and is committed to making more happen.