End User Computing (Network) Team Leader
Other
End User Computing (Network) Team Leader
Staples Solutions
Gdańsk
Type of work
Undetermined
Experience
Senior
Employment Type
Permanent
Operating mode
Office
Tech stack
SharePoint
Office 365
ITIL
MS Azure
Job description
The Team Lead End User Computing is the champion of Microsoft Services for the end user population (Office 365, Sharepoint, Teams)
Responsibilities:
- Lead and develop the End User Computing team ensuring all projects, maintenance and support work is performed effectively
- Act as a representative of the team in larger projects
- Support and maintain Office365, Sharepoint, AV (Symantec Endpoint Protection), SCCM with needed tools to ensure a stable environment
- Support Microsoft Azure pilot projects
- Manage designated ITIL processes within the team
- Provide services support for all internal and external functions within the server team area
- Provides an escalation level for problem support, management, resolution, and communication as appropriate
- Participate in technical roadmap discussions with other Team Lead counterparts, architecture, and management
- Maintain team budget and participate in the annual budget cycle
- Create and/or implement capacity management and reporting mechanism
Knowledge, skills & experience
- Minimum of 5 years of experience working in with Microsoft end-user technologies
- Prior experience of team lead or coordinator role
- Enthusiastic, outgoing team player who wants a career in IT
- Highly energized self-starter constantly focused on Continuous Improvement
- Willingness to take ownership and responsibility
- Good communication skills, primarily in English as a working language.