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IT Support Specialist (1L support)
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SpyroSoft

IT Support Specialist (1L support)

SpyroSoft
Wrocław
Type of work
Undetermined
Experience
Junior
Employment Type
B2B
Operating mode
Office
SpyroSoft

SpyroSoft

Spyrosoft is an authentic, cutting-edge software engineering company, established in 2016. After just a few years on the market, it was named one of the fastest growing technology companies in Europe by Financial Times.

Company profile

Tech stack

    German
    advanced
    Communicativeness
    advanced
    English
    regular
    Basic knowledge of IT
    junior

Job description

We are looking for IT Support Specialist to join our Polish-German team located in Wroclaw. The specialist will perform 1st line application support. Our team will be responsible for analyzing and escalating users’ requests, as well as solving the reported incidents.

Your responsibilities:
  • Receiving and solving tickets
  • Collecting information (mail and telephone)
  • Analyzing and forwarding tickets from users to the next support line
  • Prioritization
  • Preparation of guide-books

What you need to know?
  • Knowledge of German at a good level
  • Knowledge of English at a good level
  • Basic knowledge of IT 
  • Communicativeness, openess

Benefits:
  • Individual employee development program
  • Annual training budget
  • One-to-one English language lesson
  • Relocation package (financial support or company apartment for a month)
  • MultiSport card
  • Unlimited coffee, tea
  • Fruit day twice a week