Helpdesk Specialist
Support
Helpdesk Specialist
Kraków
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent, B2B
Operating mode
Office
Tech stack
Mac OS
Windows
PC Hardware
English
Networking
Job description
Online interview
SpotOn is a cutting-edge software company dedicated to redefining the merchant services industry. SpotOn combines payment processing with customer engagement and business management solutions, giving small and medium businesses the data and tools they need to run and grow their business. Our tools increase revenue and connect businesses with their customers using rewards, deals, online reviews, website building, and data analytics. Tools like these were previously only available to big businesses with big bankrolls and their own developers, but our platform caters to neighborhood stores, independent retailers, and other small to midsize businesses. We have our service deployed in many cities across the U.S. and Mexico.
The ideal candidate will be able to:
- Handling tickets for tasks such as user administration (onboarding, offboarding, changes, resets, unlocks, etc)
- Desktop support (hardware, software, and services)
- Licensing (provisioning and deprovisioning)
- Hardware requests
- Asset tracking (assignment, return, retirement)
- Auditing (User and Accounts)
- Regular maintenance and patching
- Basic hardware setup and repair
- Keep regular office hours in the assigned SpotOn office
What skill are we searching for?
- 1 year in a similar Helpdesk role or 2 years in technical support
- Google Workspace User/Group Administration
- Macintosh and Windows Configuration and Administration
- Troubleshooting Desktop Hardware
- Upgrading and basic repair of PC hardware
- Basic Experience with Networking Technologies
- VoIP phone (desk and soft)
- Good command of written and spoken English
Perfect candidate also has:
- Strong communication and teamwork skills
- Highly motivated and eager to learn fast
Here’s a bit about what we have to offer:
- Competitive pay: 10000-12000 PLN net on B2B; 8000-10000 PLN gross on CoE
- Training budget 3000 PLN gross per year
- Fully paid private healthcare in Medicover
- Flexible benefits package on Worksmile platform fully paid by the company
- Company free breakfast once a week
- Group English classes with native speaker
- New Macbook Pro 16’/13 or Dell XPS’, 4K monitors.. whatever tools you need
- Flexible working hours
- New modern, bright and comfortable office space in the city centre with a lot of free parking spots around
- Great working atmosphere
- Company parties and social activities
- Employee referral program
- Relocation Package
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