IT Support Specialist (Apple Devices)
Other
IT Support Specialist (Apple Devices)
Solidbrain
Kraków
Type of work
Undetermined
Experience
Mid
Employment Type
B2B
Operating mode
Office
Tech stack
Microsoft Active Directory
JamF Certified
Bash
AppleScript
Powershell
Job description
One of our clients is investing heavily into setting up a cutting edge support team, responsible for maintenance of theirs Apple devices population. As an IT Support Specialist you will be in a daily contact with Apple devices users, helping them solve their most common issues and problems. You will also be responsible for keeping the internal Knowledge Base articles up to date, creating automation scripts for the most common requirements. From time to time you will also work with 3rd party support teams in troubleshooting and resolving issues on Mac laptops following the service SLAs.
YOU WILL BE WORKING ON:
YOU WILL BE WORKING ON:
- Providing 3rd line functional and technical advice to internal end-users;
- Troubleshooting application issues
WHAT YOU WILL NEED:
- Be knowledgeable in Troubleshooting Mac issues related to Backend Infrastructure such as Active Directory, Network connectivity, Email, Skype;
- JamF Certified (at least CCA or Jamf 300 certified);
- Scripting knowledge to automate workflows (BASH, AppleScript, PowerShell);
- Advanced English;
- Customer focus;
- Experience in help desk /customer service.
WHAT WE WILL GIVE YOU FROM YOUR VERY FIRST DAY:
- Nice money of course! You can also choose the type of contract (B2B / employment contract);
- Training budget (very generous) – we encourage flying abroad and organize ‘training trips’;
- KKM - monthly ticket (80% covered by us);
- Medical insurance;
- Elastic benefit system (MultiSport or whatever);
- Frequent office parties.