Support Engineer
Support
Support Engineer
Wrocław
Type of work
Undetermined
Experience
Mid
Employment Type
B2B, Permanent
Operating mode
Remote
Tech stack
SQL
Linux
SSO
Web API
Job description
Online interview
Softjourn is looking for a Support Engineer!
About the project:
The project is online expense reporting and invoice management service that provides complete process automation and cost controls around an organization's accounts payable operations.
Working hours:
Work in EST time zone 8 am - 5 pm (2pm - 11pm GMT+2), working days are from Monday till Friday
Requirements:
- 1 year experience in a technical support role using SQL and Linux in a professional capacity
- 1 year experience of software support, customer service and/or transferable experience
- Ability to write basic level SQL queries (must have)
- Basic Linux command line experience
- Expert level of proficiency in English
- Strong written and verbal communication skills
- Strong technical acumen with the ability to pick up new software skills with ease
- Understanding of relational database structure
- Great interpersonal skills to be able to work with clients and multiple departments
- Demonstrated ability to apply problem-solving and critical thinking
- Ability to manage and work both effectively and calmly under pressure
- Willingness to work in EST time zone 8 am - 5 pm (2pm - 11pm GMT+2)
Responsibilities:
- Respond to incoming support cases and phone calls, resolving how-to and technical issues
- Troubleshoot issues and create intermediate data fixes, interim solutions (non-code fixes), or technical work rounds using SQL and other technical support tools
- Review web server and application server logs, such as Kibana or Sumo Logic, to resolve system issues created by monitoring and batch processing system(s)
- Interact with internal and external SFTP environments for sending and receiving client data
- Effectively utilize the case management system (e.g. Salesforce, Zendesk) to prioritize and manage cases and document all client and internal correspondence
- Confirm, reproduce, and escalate potential product defects with proper documentation
Benefits and perks:
Don't hesitate and apply, we are looking forward to meet you!
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