Level 2 Technical Support Engineer
Other
Level 2 Technical Support Engineer
Skelia Poland Sp. z o.o.
Kraków-Podgórze
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Tech stack
Windows Server
Microsoft Active Directory
Hyper-V
VMware
Microsoft Lync/Skype4Business
Microsoft O365
Citrix
Job description
LEVEL 2 TECHNICAL SUPPORT ENGINEER
We are currently seeking an enthusiastic and motivated person to join our Service Operations Team located at Skelia office in Kraków.
As a Level 2 Technical Support Engineer (Systems Administrator), you will ensure the Operational IT infrastructure is maintained at the highest standards. You will work with your IT colleagues and manufacturers on the development and revision of the IT system support strategies in order to ensure our SLA and system availability targets are met, and our Service Performance is brought to a higher level.
We are currently seeking an enthusiastic and motivated person to join our Service Operations Team located at Skelia office in Kraków.
As a Level 2 Technical Support Engineer (Systems Administrator), you will ensure the Operational IT infrastructure is maintained at the highest standards. You will work with your IT colleagues and manufacturers on the development and revision of the IT system support strategies in order to ensure our SLA and system availability targets are met, and our Service Performance is brought to a higher level.
MISSION
- Setting up and improving automatic monitoring systems
- Second line support for IT infrastructure issues (servers, network, storage, etc.)
- Troubleshooting and resolving incidents, problems, service requests in IT Operations
- Collaborating with 3rd line support
- Providing remote support in case of critical issues when on duty call
- Assisting in implementing new systems, projects or applications
- Building and documenting procedures, documentation etc.
- You’ll be preparing training for the 1st line and collaborate with managers to improve the processes
REQUIREMENTS
Technical Skills
- Strong knowledge and experience of Windows Server (2008R2, 2012, 2016) and MS services (AD, ADFS, PKI, GPM)
- Strong knowledge and experience of Microsoft Exchange, Microsoft O365, Microsoft SharePoint Server, Microsoft Lync/Skype4Business and Citrix/Xenapp, RDP
- Familiarised with SAN storage, data backup
- Knowledge of virtualization: VMWare, Hyper-V, Citrix, Load Balancers etc.
- Knowledge of Microsoft Azure is a plus
- Knowledge of PowerShell scripting or other scripting language is a plus
Soft Skills
- Passionate about IT and technology
- Strong analytical, problem solving mindset
- Customer and people oriented mentality
- Very process and procedures driven
- Ability to document processes and procedures in a clear and structured manner
- Flexible, willing to learn, dedicated
- Driven, determined to solve problems and help customers and colleagues
- Ability to work independently and think on your feet in case of emergencies
- Fluent in (technical) English (spoken & written)
SKELIA OFFERS
- Work with cutting-edge technologies
- Possibility to work remotely
- Private healthcare
- Wide range of benefits (sports card, cinema tickets, shopping & leisure vouchers, etc.)
- Referral program
- Access to Microsoft certifications and online learning platforms
- Great coffee & fresh fruits
- Team events
- English & Polish classes
We have a very informal and flexible working environment at Skelia that is very different from a typical corporate one and we’re looking for someone who’ll enjoy it as much as we do. If you respond well to change, you are smart, creative and you like working with people – we’d love to hear from you!