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Sales Engineer
Support
SILENT EIGHT

Sales Engineer

SILENT EIGHT
Warszawa
Type of work
Full-time
Experience
Mid
Employment Type
B2B
Operating mode
Remote

Tech stack

    Customer Support

    advanced

    Cloud

    advanced

    pre-sales

    advanced

    CI/CD basics

    advanced

    presentation skills

    advanced

    Communication Skills

    advanced

    Basic architecture design

    regular

Job description

Online interview

At Silent Eight, we develop our own AI-based products to combat financial crimes that enable things like money laundering, the financing of terrorism, and systemic corruption. We’re a leading RegTech firm working with large international financial institutions such as Standard Chartered Bank and HSBC. Join us and help make the world a safer place!


As a Sales Engineer, you will gain an in-depth understanding of Silent Eight's product offerings and roadmap while collaborating closely with sales directors to present tailored solutions to clients. Your responsibilities include delivering technical presentations and demonstrations, establishing trusted relationships with clients, and providing ongoing technical support to drive sales efforts. Additionally, you will play a key role in guiding customers through the installation process and ensuring a seamless transition from pre-sales to post-sales activities.


Responsibilities


  • Develop a deep understanding of the existing Silent Eight product set and stay abreast of the product roadmap
  • Collaborate with aligned sales directors to present compelling use cases that align with client objectives
  • Deliver the Silent Eight message and vision including technical architecture presentations and product demonstrations to prospective customers and partners
  • Conduct remote calls and face-to-face meetings to discuss prospective business and technical fit with Silent Eight software products
  • Establish relationships with customers and prospective customers as a trusted technical adviser and with all relevant technical stakeholders
  • Provide technical guidance and support of sales efforts to drive team-based selling with aligned sales directors
  • Guide prospective customers through installation of proof of value solutions, working with customers, sales directors, and all internal stakeholders to ensure that the customer purchases the software following the POV
  • Work closely with revenue, product management and implementation to ensure a smooth transition from pre-sales to post-sales activities
  • Support pre & post sales issues
  • Work with aligned sales directors as well as Region SVPs to drive partner onboarding and enablement in the region to develop strong and deep strategic relationships with existing clients, prospective clients, and potential industry partners
  • Interact with Development and Engineering to ensure the product fills customer requirements and communicate these requirements and findings to the Product Management team
  • Provide feedback to Development around customer requirements and long term product roadmap goals
  • Evangelize Silent Eight solutions online through social media
  • Own technical relationships with implemented clients


Requirements


  • At least 3 to 5 years of experience as Pre-Sales Engineering or similar role
  • Experience installing and presenting AML screening or monitoring solutions for bank enterprises
  • An engineering background which involves programming and deploying software (software developer, data scientist, DevOps, etc.)
  • A strong understanding of CI/CD basics and how modern software is built, tested and deployed
  • Ability to design deployment solutions of products - this requires basic architecture design skills
  • Familiarity with HA, DR and BC terms and experience with while selling solutions that are mission-critical for your customers
  • Strong communication and interpersonal skills
  • Ability to explain technical solutions and concepts to non-technical people
  • Good practical understanding of Datacenter and Cloud architecture


We offer


  • Employment type: B2B
  • Employee stock options
  • Paid days to balance your work and life in a way that suits you best
  • Location: Fully-remote, forever
  • Career growth: Promotion and great development opportunities within the organization


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