ServiceNow Architect

Join our dynamic team, where we work on a variety of innovative projects utilizing the ServiceNow platform. As part of our high-performance ServiceNow team, you will play a crucial role in leveraging the full potential of ServiceNow modules. Specifically, you will focus on the Strategic Portfolio Management module, ensuring it aligns with our business goals and maximizes our platform entitlements. Your contributions will drive continuous improvement and innovation across our organization.

Your role:

• Ensure the architecture and security of the ServiceNow platform, focusing on the Strategic Portfolio Management module, aligning with business strategy and ServiceNow roadmap
• Lead the technical direction of ServiceNow, developing reusable components, automation, and integrations to maximize platform features
• Co-develop the product strategy and roadmap with stakeholders
• Collaborate with business units to design, build, test, and maintain scalable solutions, including necessary documentation
• Enhance and maintain solutions created by ServiceNow Vendors, ensuring integration with existing systems and processes
• Influence roadmaps for other product lines and platforms in collaboration with senior stakeholders
• Drive continuous improvement and innovation using ServiceNow best practices and latest features, leveraging Design Thinking, scripting, and UI/UX skills
• Demonstrate expertise in ServiceNow capabilities, adapting them to meet organizational needs

Your skills:

• Technical expertise in ServiceNow, including platform knowledge, data model, app development, scripting, and integrations
• Over 5 years of experience with ServiceNow, including technical architecture, design, and solutions, specifically in Service Portal and mobile apps
• Advanced knowledge of ServiceNow modules, especially Strategic Portfolio Management (SPM)
• Experience with other product lines like ITSM and HRSD is advantageous
• Familiarity with Agile methodologies and tools like ServiceNow Agile Dev Plugin
• Strong stakeholder management skills, including conflict resolution and expectation-setting
• Ability to prioritize and manage multiple requirements and issues with a focus on the product roadmap
• Extensive experience in change management, introducing new features to end-users through training, documentation, and feedback
• Excellent vendor management skills
• Participate in a hybrid work model based in Warsaw, with in-office presence required once a week