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    SOC Analyst (Tier 1)
    Support
    Sigma Software

    SOC Analyst (Tier 1)

    Sigma Software
    Warszawa
    Type of work
    Full-time
    Experience
    Mid
    Employment Type
    B2B, Permanent
    Operating mode
    Remote
    Sigma Software

    Sigma Software

    Sigma Software is a global software development company that enables enterprises, startups, and product houses to meet their technology needs through end-to-end delivery. We have been working since 2002, from all over the world.

    Company profile

    Tech stack

      English

      advanced

      Kibana

      regular

      SQL

      junior

    Job description

    Online interview
    Friendly offer

    We are seeking a responsible and dedicated SOC Analyst to help safeguard our customers against sophisticated cyber threats.

    In this role, you will be responsible for Tier 1 support, working side by side with global customers and providing quick responses and resolutions.

    Work Schedule: Shift schedule.


    Customer

    Our client is a cybersecurity company that protects organizations by disrupting bot attacks, digital fraud, and abuse. Their core product is a platform that protects enterprises from sophisticated bot attacks, fraud, and account abuse. Today, we verify the humanity of more than 20 trillion interactions per week for some of the largest companies and internet platforms.


    Project

    As a part of the SOC Team, you will work cross-functionally with RnD and Research teams to optimize the ability to detect and mitigate real-time Cyberattacks.

    Together, we will disrupt the economics of cybercrime. We hope you can join us in that mission.


    Responsibilities

    • Support customers (Tier 1) in real-time and provide professional technical responses
    • Analyze customers’ traffic to identify undetected threats and false detections using mostly Elasticsearch and BigQuery (SQL)
    • Work side by side with customers, providing insightful incident reports
    • Communicate with global customers and provide quick responses and resolutions
    • Work cross-functionally with RnD and Research teams to optimize the ability to detect and mitigate real-time Cyber Attacks
    • Design, plan, and implement projects and automation for internal use
    • Hold shifts as part of the job


    Requirements

    • Fluent English, excellent customer-facing and communication skills
    • Analytical mindset and data-driven decision-making
    • Passionate about data, security, and customer services
    • Hands-on experience (1+ year) with data analysis of large and complex data sets (data manipulation, statistical analysis, conclusions, etc.)
    • Knowledge of web architecture and protocols (CDN, HTML, DOM, JS, HTTP, HTTPS, IPv4/v6, etc.)
    • Understanding of the cybersecurity threat landscape
    • Proficiency in using Kibana for log analysis, monitoring, and troubleshooting
    • Ability to work in the Eastern Time Zone


    Would be a plus:

    • Proficiency in SQL and JSON
    • B. A/B. S in related domains