IT Support Engineer
Support
IT Support Engineer
Sigma Software
Warszawa
Type of work
Undetermined
Experience
Mid
Employment Type
B2B, Permanent
Operating mode
Office
Sigma Software
Sigma Software is a global software development company that enables enterprises, startups, and product houses to meet their technology needs through end-to-end delivery. We have been working since 2002, from all over the world.
Tech stack
IT Support
Job description
Online interview
Friendly offer
We welcome an IT Support Engineer to join our IT Service Center department. We have a great professional team, and we are pleased to invite a specialist with solid experience and a friendly personality.
REQUIREMENTS
- At least 2-year experience in a similar position
- Strong knowledge of Windows 10 (7, 8.1 will be a plus)
- Basic knowledge of macOS and Ubuntu
- Experience in Windows Server 2012 R2, 2016 and Linux (CentOS/RedHat, Debian) administration will be a plus
- Knowledge of computer components, peripherals, network equipment
- Knowledge of principles and methods of networking
- Intermediate level of English
RESPONSIBILITIES
- Prepare workplaces for new users (standard PC, laptop)
- Choose workstation configurations, buy workstations and peripheral devices
- Perform installation and configuration procedures
- Provide user support (daily issues)
- Handle warranty repair
- Upgrade hardware and software
- Replace and maintain cartridges and laptop batteries, maintain office hardware
- Install and configure network equipment, commission new facilities
- Register equipment (hardware, software)
- Work with documentation (warranty, accounting)
- Prepare manuals for setting up and using the software
- Participate in system recovery after crashes and malfunction of hardware
- Participate in the development of proposals regarding modernization and purchase of hardware
- Perform other activities for maintenance and development of infrastructure