Technical Support Specialist (m/f/d)

Location: Poland

We at Siemens Healthineers are committed to helping healthcare providers globally to succeed in today’s dynamic environment. We are inspired to transform the way things are done – because we want what is best for our people, our customers and ultimately the health of mankind.

While we invest in engineering excellence – leading-edge medical technologies and services, we don’t stop there. We also deeply invest on our 68 000 people with the hearts of pioneers, highly committed and connected in this industry. And as we strive to shape the future of healthcare, our overall success will depend on our ability to continuously reinvent ourselves.

Join our Healthineers team!

Your tasks and responsibilities:

• Serve as the first-level point of contact in providing expert technical IT network and/or application support for healthcare external clinical customers. 
• Provide support to customers experiencing application workflow or technical issues by displaying an in-depth level of understanding of the customers’ clinical workflow. 
• Use troubleshooting techniques to analyze and resolve customer technical IT Network and IT Security issues as assigned. 
• Effectively analyze, document and resolve technical issues independently.
• Use troubleshooting techniques and skills to make the necessary content management to customer infrastructure and ensure information integrity. 
• Interface to other location, scheduling the local team, identify and implement the necessary measures together with functional lead and / or In-Country manager. 

Your qualifications, experience & skills:

• 3+ years of progressive experience in a technical support or administration role in software, hardware, networks databases, and/or desktops
• You are fluent (min. C1) in Polish AND English
• Other languages are a plus: German, French, Spanish, Italian
• Extensive knowledge of network administration, LAN, WAN protocols (TCP/IP, IPSEC, Firewalls)
• CISCO certificates CCNA and/or CCNP are a plus
• Prior experience within the healthcare industry
• Associate Degree in IT or related field; Bachelor’s Degree
• Highly-motivated team player with strong customer service and problem resolution skills
• To effectively manage a global customer base in different time zones, we request candidates to have flexibility in working hours (between 7.00am – 7.00pm) – schedules are prepared in advance, it’s a standard 8-hours working day.

    We offer:

• Exciting work in international corporation on contract of employment with benefit package (i.e. couple of extra vacation days, cafeteria system, medical care, employee pension scheme, life insurance program)
• You can work remotely/hybrid/in one of our local offices – note that we are looking for candidates already located in Poland
• Established onboarding concept with dedicated trainings, guidance by a mentor during the first weeks, wide range of courses, e-books and other training content on a global e-learning platform.

If you are interested use the “Apply” button.