IT Support Engineer

Siemens Digital Logistics

Wrocław

Type of work

Undetermined

Experience

Mid

Employment Type

Permanent

Operating mode

Office

regular

regular

regular

nice to have

nice to have

Online interview

General Summary of the Position:

Troubleshoots Windows infrastructure and system problems.

Deploys, administers, and supports vendor and in-house applications and associated hardware. Performs

some customization, testing, and debugging on vendor-supplied utilities and enterprise applications.

Maintains necessary metrics and documentation. Provides technical proposals and recommendations to

various company organizations. Stays current with new technologies. Operates under moderate

supervision.

This role is an Office-Based

Essential Functions:

Provides Phone and In-Person end-user support, as required, using standard tools and processes. Meets
Response/service levels as determined by IT.
Client System Management - reimaging, replacement.
Local Asset Handling – ordering, handover, retiring Assets in line with company policy, Keeping hardware tracking tool up to date
Troubleshooting basic and intermediate IT Issues, escalating to advanced teams when required
Basic Server Administration – Windows and VMware ESX
New Employee On-Boarding, providing IT induction – Offboarding Leavers
Provides On-Site assistance for remote technical teams
Monitors performance and proactively administers assigned systems and in-house applications.
Maintains data, software, and hardware security and emergency procedures.
Works with hardware vendors to provide corrective and preventive hardware maintenance.
Evaluates, installs and tests systems/network hardware and software.
Assists with on-going assessment and upgrading of systems and infrastructure.
Able to write user and system administration documentation.
Maintains/expands technical knowledge of system administration and engineering through self-study

and structured courses.

Skills and Abilities Required:

Racking Hardware in Server room / Patch Paneling
Knowledge of system administration: Windows Operating Systems like Server2016/2019, Win10 and MS Office - Experience with O365 beneficial
Knowledge of Virtualization technologies such as VMWare VSphere / Microsoft Hyper-V
UNIX and Linux would be nice to have although not essential
Innovative thinking
Being a team player
Curious in regards to new IT technologies
Absolutely reliable and dedicated to the job
Good Polish and English communications skills, in oral and written form
Good interpersonal skills to deal with our internal customers
Basic Networking skills
Basic German communications skills, in oral and written form would be an advantage

Education and Experience Requirement:

Bachelor Degree in a Computing Discipline with at least 1-2 years of experience in IT