IT Support Specialist (Wrocław)
Support
IT Support Specialist (Wrocław)
Setapp
Wrocław
Type of work
Undetermined
Experience
Junior
Employment Type
B2B
Operating mode
Office
Tech stack
Windows
Active Directory
Linux
Job description
Online interview
ABOUT YOUR ROLE
The person who joins us will be responsible for supporting our clients’ users. It is important to be able to effectively translate with an accessible user language and solve problems. Everyday work takes place in accordance with the established SLA rules. Tasks are related to:
- supporting users in terms of hardware and software problems
- supporting LAN / WiFi, VoiP and video monitoring
- managing the equipment and keeping it in good condition
- authorization management on client server systems
- construction and maintenance of simple WiFi networks
REQUIREMENTS
- knowledge and skills at the level of IT technician
- configuration skills of equipment used in warehouse
- knowing and fluently supporting Windows (starting from 7)
- experience in a technical support of users (I or II line)
- experience working with Active Directory and MS Exchange
- experience working with Office and Office 365, Cloud Services
- a good command of English (minimum level of understanding technical documentation in English)
WHAT YOU CAN EXPECT
Despite our dynamic growth, we managed to maintain a relaxed and enjoyable atmosphere of a tightly-knit team that can implement complex projects in a comprehensive and effective way. Each of us knows what is expected from us and we all have adequate space and freedom of action.
The actual work is important, but it’s also essential for us at Setapp that we all stay happy, relaxed and motivated. That’s why we provide a wide range of benefits to all of our employees:
- Something for your body and mind - MyBenefit system or Multisport Card
- Flexibility - plan your own schedule
- Your health is also important! It’s a great idea to join our health and life insurance plans
- Employee Referral Program - refer a friend, work with the people you like and earn extra money
- Private healthcare - LuxMed
- Mentoring program
- Language courses
- Training budget
- Team building - we organize plenty of events and mini-breaks
- Opportunity for professional development - within the role and in the company’s structure
- Internal library - use our current library or order new entries
- Energy boost - refreshing snacks to boost your energy every Monday