IT Support Specialist (1st line)
Support
IT Support Specialist (1st line)
Setapp
Poznań
Type of work
Undetermined
Experience
Junior
Employment Type
B2B, Permanent
Operating mode
Office
Tech stack
Active Directory
Windows
Office 365
Mac OS
iOS
ITIL
Job description
Online interview
ABOUT US
Onsiteteam provides IT Support services since 2012. For many years we offered our services under our parent company - Setapp (setapp.pl), a software development company. Now it’s time to step out of the shadow and offer our services under our own name.
Onsiteteam provides IT Support services since 2012. For many years we offered our services under our parent company - Setapp (setapp.pl), a software development company. Now it’s time to step out of the shadow and offer our services under our own name.
Onsiteteam delivers IT Support specialists who work on-site at our clients’ locations. We are working to deliver valuable IT specialists helping companies to keep their business on track. Our people have been working in multiple locations including Amsterdam, Poznan, Wroclaw, Krakow and Warsaw.
For our customer from e-commerce market, we are searching for
IT Support Specialist (Junior/Mid level, 1+ years of experience)
Location: Poznań, city center
Start date: as soon as possible
Type of work: On place (mainly in office, part time remote work available)
Type of contract: B2B, contract of employment
Working hours: 7:00 - 17:00 (8 hours per day)
If you are the right candidate you will:
- provide technical IT support for company users
- take care of the comprehensive implementation of user requests within the agreed SLA time
- diagnose and solve remotely software and hardware problems on workstations and mobile devices
- ensure the highest quality of user service and contact between IT and other departments of the company
- propose new, creative solutions to problems and take care of the development of the knowledge base
- try to solve as many incidents and requests during first contact with requester as possible
- take participation in many exciting development projects
Our requirements:
- previous experience in the IT user support area (ServiceDesk)
- knowledge of office equipment like printers, A/V devices etc.
- technical knowledge of the use and operation of computers and peripherals
- knowledge of operating systems from the Windows family
- experience in supporting mobile devices in the corporate environment
- easy to use of applications from the Office365 suite or tools from the Google Workplace
- knowledge of SLA and OLA rules, order categorization, ticketing systems
- smooth navigation in the Active Directory-based environment
- practical knowledge of VoIP, VPN, MDM tools
- knowledge of network issues and network equipment (LAN, WiFi)
- the ability to effectively use the Internet resources to solve an unusual problem
- effective communication with customers at various levels (technical and non-technical users, leaders, management)
- sense of personal responsibility for the tasks assigned to you
- good command of English (at least B1 level)
- Native or C1 level Polish language
Your additional assets will be:
- practical knowledge of MacOS and iOS environment
- practical ITIL knowledge
- CCNA/ MCDST certificates
- Jamf certification
Benefits:
- annual development budget
- private medical care co-financing
- group insurance co-financing
- integration parties and events
- My Benefit