Who We Are

We are remote first software as a service (SaaS) company, bringing true digital transformation to the global shipping industry. We enhance the way shipping professionals work by creating technology for the maritime industry and bringing it to market.

With over 85% of the world’s trade transported by sea, we have a huge opportunity to transform existing manual, offline and disparate processes into a tech-enabled and data-rich experience enabling better decision-making and fewer costly and time-consuming mistakes. Our premier platform, Sea/, is the world’s first digital shipping platform that provides cloud-based applications focused on the pre-fixture and at-fixture space. These connect to create efficiencies and digitise workflows.

To understand more about us, please visit https://www.sea.live/

The Role

We have a fantastic opportunity for an IT Operations Administrator to join our team in the EMEA region based out of Poland. The person in this role will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, the person in this role will support the activities of desktop services.

This position would be great for someone with some experience in a support role who is keen to develop their technical skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology and its application and use in the business, as well as customer oriented with a desire to learn and develop a career in technical service delivery.

Responsibilities

• Working within the IT Administration team, you will be a key point of contact for user incidents & service requests
• Helping to triage and resolve user incidents & service requests, taking ownership, trouble shooting and liaising with other IT teams in order to resolve and manage user expectations
• Creating and maintaining accurate and concise ticket update/knowledgebase documentation within ServiceNow, with high focus on regional specifics
• Educating colleagues on best practise, adoption and utilisation of technology, applications, and services
• Working with the Lead IT Operations Administrator to identify trends and spot potential problems
• Improving and iterate on service support provision to the office
• Ensuring computers, printers and other peripherals are operational
• Providing support with hardware and software maintenance
• Work in an international team - the team consists of people of different nationalities, so all communication is based on English

Requirements

• Great understanding of English, both spoken and written. (B2+)
• Flexibility- We are a growing team working in a dynamic environment that requires engineers to be able to adapt quickly to change
• Commitment and proactivity- We need a person who is able to act and shows initiative. Someone who cares about the support level given to colleagues so that they are clear to work as efficiently as possible
• Openness and willingness to cooperate- Our team members work strongly together, are open to help, and are not afraid to ask questions. We need someone who fits into this kind of supportive and collaborative work style
• Previous experience within an IT Support role would be preferable
• Excellent communication skills, able to provide technical support over the telephone, Chat or face to face
• Good problem-solving skills, with a solution focused approach
• Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance
• Ability to multitask effectively during busy times and remain calm during stressful situations
• A team player who can work within a framework of procedure and policies
• Flexible and willing to work outside of the core hours if necessary
• Desire to learn and to undertake on-the-job training and continuous personal development

Core Skills (required):

• Active Directory, Exchange (both on-prem and O365),
• VMware
• MS Office standard workloads (EO, EoP, Office, Powerpoint)
• Apple hardware & OS (Mobiles/Mac’s)
• HP Hardware
• Multi Factor Auth setup (MS MFA, DUO)
• MS Intune
• Collaboration tooling such as Webex, Team Viewer, Zoom and MS Teams
• Windows 10/Windows 11
• ITIL V3 or Above

Core Skills (desirable):

• ServiceNow ITSM tool
• VMware
• CUCM

What you can expect

Despite our dynamic growth, we managed to maintain a relaxed and enjoyable atmosphere of a tightly knit team that can implement complex projects comprehensively and effectively. Each of us knows what is expected from us and has adequate space and freedom of action. 

The actual work is important, but it’s also essential for us at Sea that we all stay happy, relaxed and motivated. That’s why we provide a wide range of benefits to all our employees:

• Private medical care (Luxmed)
• Voluntary group life insurance 
• MyBenefit or Multisport card 
• Language courses (English and German)
• Mentoring program and numerous internal pieces of training
• Employee referral program 
• Paid days off from services (B2B)
• A paid day off to care for your health - “Dzień na U” 
• Integration events, joint company trips, birthday celebrations and many other

What we offer

• Salary: DOE up o 12 000 PLN/month (B2B) or UoP
• Flexible working hours
• Strong focus on growth, interesting projects & people who enjoy working with each other!