Service Manager
Other
Service Manager
Sapiens
Gdynia
Type of work
Undetermined
Experience
Senior
Employment Type
Permanent
Operating mode
Office
Tech stack
Java 8
Job description
Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension and annuities; and reinsurance markets.
With a 30-year track record of delivering to more than 400 organizations, Sapiens’ team of over 2,500 operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA and Asia Pacific.
We are looking for a highly-motivated and successful Managed Services consultant / methodology in the financial services software solutions field with proven executive-level contact management skills, ideally in major insurance organizations. A strong track record of post-production supporting services, managed services pre-sale opportunities and implementation of managed services.
Key Skills
Key Skills
- Provide expert subject matter knowledge and methodology in all aspects of the managed services portfolio within the insurance services business domain.
- Organize customer workshops to establish working processes and procedures based on the contractual commitments agreed between Sapiens and each customer;
- Organize work processes and procedures and manage standard service processes and associated documentation;
- Produce operational documentation relevant to each customer’s target operating model;
- Involvement in managed services implementation programs and projects prior to live production operations;
- Support complex and large-scale managed services pre-sales opportunities;
- Work with customers to identify customer’s business and commercial needs in the managed service domain;
- Provide Sapiens Service Managers guidance in achieving service levels and KPIs agreed with each customer;
- Liaise with customer executives and service management to ensure implementation success against sales goals.
Requirements
- Senior Managed Services role (Methodology, management, KM) with over 5 years’ experience.
- Setting up end to end managed services management and governance;
- Managing operational manuals;
- Defining operational processes and procedures (ideally ITIL methodology);
- Setting up application management services in a software services company;
- Setting up hosting solutions for tier 1-3 customers;
- Supporting pre-sales opportunities in the managed services solution area;
- Experience of Cloud Hosting Solutions components, including operational aspects of infrastructure, environments, networks and security;
- Third party managed services solutions.
- Flexible with travel - 30% of the time on average
- Please note: All work is conducted in English.
What we offer you in return:
- Work on international projects and a possibility to gain professional experience within multicultural environment
- Additional set of benefits - private medical healthcare, Multisport card & life insurance included in your package
- … and many other benefits 😊