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    TV services Customer Support Engineer
    Samsung R&D Institute Poland

    TV services Customer Support Engineer

    Samsung R&D Institute Poland
    Type of work
    Employment Type
    Operating mode
    Samsung R&D Institute Poland

    Samsung R&D Institute Poland

    Samsung R&D Institute Poland is one of the largest research and development centers in Poland. Our offices are located in Warsaw and Kraków. It is there that the high-quality software for Samsung Electronics products is created. The work of our engineers affects the future of operations, among other flagship models of smartphones and TV sets, mobile networks, multimedia and intelligent buildings.

    Company profile

    Tech stack

      Tizen SDK




    Job description

    Online interview

    About our Team

    The team is dealing with the applications’ lifecycle process on the Samsung SmartTV platform. We support the developers creating web applications on Tizen platform, integration of services available on Samsung SmartTV and help solving issues and errors from app certification. We manage also the app certification process for European and CIS regions. In our daily work, we collaborate actively with local business departments and partners delivering its content to SmartTV platform.


    Role and Responsibilities

    • Samsung Smart TV applications’ lifecycle management 
    • Technical support for content providers
    • Direct contact with business partners
    • Lead partners’ services implementation
    • Collaboration with development teams
    • Building relationships and delivering presentations to business partners
    • Ensuring good quality of services on Samsung SmartTV platform

    Skills and Qualifications

    • University degree, preferred technical course of study
    • Very good knowledge of English (both verbal and written)
    • Very good communication skills
    • Strong analytical, troubleshooting and problem solving skills
    • Strong knowledge of JavaScript, HTML5, CSS3
    • Self-motivation and time management skills
    • Knowledge of Jira and Confluence
    • Teamwork


    Nice to have

    • Tizen SDK / Tizen API knowledge
    • Product Owner certification
    • Knowledge about TV services landscape, trends
    • Experience in software testing
    • Experience in writing CSS selectors
    • Experience in IT technical support

    We offer


    • Friendly working atmosphere
    • Wide range of trainings and support in test automation and testing skills
    • Opportunity to work in multiple projects
    • Working with the latest technologies on the market
    • Monthly celebration budget
    • Start of work between 7 a.m. and 10 a.m.


    • PC workstation/Laptop + 2 external monitors
    • OS: Windows


    • Private medical care (possibility to add family members for free)
    • Multisport card
    • Life insurance
    • Lunch card
    • Variety of discounts (Samsung products, theaters, restaurants)
    • Unlimited free access to Copernicus Science Center for you and your friends
    • Possibility to test new Samsung products


    • Office in Warsaw Spire
    • Hybrid Work possibility