Internship – Customer Support Intern
Samsung R&D Institute Poland
Samsung R&D Institute Poland is one of the largest research and development centers in Poland. Our offices are located in Warsaw and Kraków. It is there that the high-quality software for Samsung Electronics products is created. The work of our engineers affects the future of operations, among other flagship models of smartphones and TV sets, mobile networks, multimedia and intelligent buildings.
Tech stack
IT Support
Customer Support
Job description
About our Team
The team is dealing with the applications’ lifecycle process on the Samsung SmartTV platform. We support the developers creating web applications on Tizen platform, integration of services available on Samsung SmartTV and help solving issues and errors from app certification. We manage also the app certification process for European and CIS regions. In our daily work, we collaborate actively with local business departments and partners delivering its content to SmartTV platform.
Role and Responsibilities
- Samsung Smart TV applications’ lifecycle management
- Providing support for problems related to application certification for content providers
- Direct contact with business partners
- Collaboration with development teams
- Ensuring good quality of services on Samsung SmartTV platform
- Test cases recording
Skills and Qualifications
- University degree, preferred technical course of study
- Very good knowledge of English (both verbal and written)
- Very good communication skills
- Self-motivation and time management skills
- Basic knowledge of JavaScript, HTML5, CSS3
- Teamwork
Nice to have
- Experience in software testing
- Preferred technical course of study
- Customer support experience
- Troubleshooting and problem solving skills
We offer
- Internship conditions:
- Cooperation based on a civil law contract
- Flexible working hours
- Possibility of long lasting cooperation
- Team:
- Friendly working atmosphere
- Wide range of trainings and a huge support in test automation and testing skills
- Working with the latest technologies on the market
- Monthly celebration budget
- Start of work between 7 a.m. and 10 a.m.
- Equipment:
- PC workstation/Laptop + 2 external monitors
- OS: Windows
- Benefits:
- Variety of discounts (Samsung products, theaters, restaurants)
- Free access to Copernicus Science Center for you and your friends
- Chillout rooms
- Variety of tea, coffee and fresh fruits/vegetables
- Location:
- Office in Warsaw Spire
- Hybrid model of work – 3 days from the office per week
Internship
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