B2B Technical Support Engineer

About our Team

We provide a world-class technical support to European customers delivering digital signage solutions with professional large format panels and hotel TV solutions. We are looking for a technical expert with advanced troubleshooting skills and a can-do attitude who feels confident engaging with customers on a professional level. As a member of our team, you will deliver a premium experience for our customers.

Role and Responsibilities

• Troubleshooting and resolving issues as 2nd level of technical support
• Creating sample and demo applications presenting Smart Signage usage in various business scenarios (including integration with peripherals or 3rd party solutions)
• Supporting partners in integration their solution with Samsung CMS
• Delivering consulting service to system integrators and local European Samsung subsidiaries
• Delivering onsite and/or remote technical trainings to developers and partners
• Supporting introductions of new products, features and technologies
• Maintaining good relationships with local offices, system integrators, clients
• Business trips mostly within Europe up to 20% time

Skills and Qualifications

• A technical University degree (or proven IT engineering knowledge)
• Tree years of professional experience in the IT field
• Knowledge of front-end technologies: JavaScript (ECMA 6), HTML 5, CSS3; and back-end: Node.js
• Technically oriented. Strong analytical, troubleshooting and problem solving skills
• Ability to translate customer product story into technical requirements
• Excellent fluency in English (both verbal and written) - you’ll be conducting presentations in English in front of a multinational audience
• Innate soft skills: effortless communication with team members and staff, confidence in speaking in front of a larger audience
• Self-motivation, self-management and time management skills to meet deadlines and/or priorities
• Passion for technology and continuous improvement of supported products and solutions

Nice to have

• Knowledge of cloud solutions: AWS, Azure
• Knowledge of back-end technologies: WebAssembly, Web Services, REST API
• Knowledge of client-server technologies: HAProxy, Tomcat, Node.js, Postman
• Knowledge of databases: PostgreSQL

We offer

• Team:
• Friendly working atmosphere
• Opportunity to work in multiple projects
• Working with the latest technologies on the market
• Monthly integration budget
• Equipment:
• PC workstation + 2 external monitors
• OS: Linux, Windows
• Benefits:
• Private medical care (possibility to add family members for free)
• Multisport card
• Life insurance
• Lunch card
• A partial reimbursement of the cost of an English language course
• Possibility to learn Korean for free
• Variety of discounts (Samsung products, theaters, restaurants)
• Unlimited free access to Copernicus Science Center for you and your friends
• Possibility to test new Samsung products
• Location:
• Office in Warsaw Spire near metro station
• Attractive relocation package