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B2B Technical Support Engineer
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Samsung R&D Institute Poland

B2B Technical Support Engineer

Samsung R&D Institute Poland
Warszawa
Type of work
Full-time
Experience
Mid
Employment Type
Permanent
Operating mode
Hybrid
Samsung R&D Institute Poland

Samsung R&D Institute Poland

Samsung R&D Institute Poland is one of the largest research and development centers in Poland. Our offices are located in Warsaw and Kraków. It is there that the high-quality software for Samsung Electronics products is created. The work of our engineers affects the future of operations, among other flagship models of smartphones and TV sets, mobile networks, multimedia and intelligent buildings.

Company profile

Tech stack

    Node.js

    regular

    CSS3

    regular

    HTML5

    regular

    JavaScript

    regular

    AWS

    nice to have

    WebAssembly

    nice to have

    Azure

    nice to have

    REST API

    nice to have

Job description

Online interview

About our Team

We provide a world-class technical support to European customers delivering digital signage solutions with professional large format panels and hotel TV solutions. We are looking for a technical expert with advanced troubleshooting skills and a can-do attitude who feels confident engaging with customers on a professional level. As a member of our team, you will deliver a premium experience for our customers.


Role and Responsibilities

  • Troubleshooting and resolving issues as 2nd level of technical support
  • Creating sample and demo applications presenting Smart Signage usage in various business scenarios (including integration with peripherals or 3rd party solutions)
  • Supporting partners in integration their solution with Samsung CMS
  • Delivering consulting service to system integrators and local European Samsung subsidiaries
  • Delivering onsite and/or remote technical trainings to developers and partners
  • Supporting introductions of new products, features and technologies
  • Maintaining good relationships with local offices, system integrators, clients
  • Business trips mostly within Europe up to 20% time


Skills and Qualifications

  • A technical University degree (or proven IT engineering knowledge)
  • Tree years of professional experience in the IT field
  • Knowledge of front-end technologies: JavaScript (ECMA 6), HTML 5, CSS3; and back-end: Node.js
  • Technically oriented. Strong analytical, troubleshooting and problem solving skills
  • Ability to translate customer product story into technical requirements
  • Excellent fluency in English (both verbal and written) - you’ll be conducting presentations in English in front of a multinational audience
  • Innate soft skills: effortless communication with team members and staff, confidence in speaking in front of a larger audience
  • Self-motivation, self-management and time management skills to meet deadlines and/or priorities
  • Passion for technology and continuous improvement of supported products and solutions


Nice to have

  • Knowledge of cloud solutions: AWS, Azure
  • Knowledge of back-end technologies: WebAssembly, Web Services, REST API
  • Knowledge of client-server technologies: HAProxy, Tomcat, Node.js, Postman
  • Knowledge of databases: PostgreSQL


We offer

  • Team:
  • Friendly working atmosphere
  • Opportunity to work in multiple projects
  • Working with the latest technologies on the market
  • Monthly integration budget
  • Equipment:
  • PC workstation + 2 external monitors
  • OS: Linux, Windows
  • Benefits:
  • Private medical care (possibility to add family members for free)
  • Multisport card
  • Life insurance
  • Lunch card
  • A partial reimbursement of the cost of an English language course
  • Possibility to learn Korean for free
  • Variety of discounts (Samsung products, theaters, restaurants)
  • Unlimited free access to Copernicus Science Center for you and your friends
  • Possibility to test new Samsung products
  • Location:
  • Office in Warsaw Spire near metro station
  • Attractive relocation package
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