Senior Support Engineer
S3 Connected Health
In the drive to deliver meaningful value and change in healthcare, S3 Connected Health provides digital health solutions that help manage chronic conditions and enable patients to take control of their health. We specialize in designing and creating cloud-based digital therapy management solutions and connected medical devices with our partners in pharma and MedTech. Using behavioral analysis, patient journey mapping, and data-driven insights, we strive to truly understand the needs of patients, clinicians, and providers and support the move toward outcome-based healthcare.
Tech stack
Cloud
Windows
Networks
Linux
SQL
ITIL
Job description
S3 Connected Health is an exciting digital health company headquartered in Dublin, Ireland.
At S3 Connected Health, we are passionate about health and technology and how they can improve the lives of millions of people. We are looking for people who share this passion and who want to turn this passion into practical realities that improve patients’ health and quality of life.
We are a 250-strong team of clinicians, behavioral scientists, system design engineers, UX professionals, data scientists, and strategy analysts who believe in the transformative power digital technologies can have as a vehicle for healthcare delivery and to improve patients' lives.
As Senior Support Engineer, you will work in the operations team (MSO) responsible for maintaining products developed by S3 Connected Health and deployed to production.
Working as a Senior Support Engineer, you will be responsible for:
- Maintenance activities
- monitoring of production environment of customers or own products
- based on the available tools, scripts, and manuals, you will be accountable for:
- deployments of new product versions,
- installation of updates,
- investigation of issues,
- configuration changes
- Support activities:
- interaction with customers,
- implementation of customer requests,
- interaction with development teams,
- administration of systems (cloud, servers, workstations)
- preparation of usage reports
Requirements:
- BS/MS degree in Computer Science, Engineering, or related subject
- Systems administration skills (linux, windows)
- Management and administration of web-based applications deployed in the cloud (Azure, AWS)
- Knowledge of database solutions and SQL scripting
- Knowledge of networks
- Good communication skills (English)
- Understanding of support frameworks based on ITIL
- Analytical skills in order to resolve support cases
- Ability to handle and resolve technical issues
- Ability to learn new technologies and develop new skills
We offer:
- Unique opportunity to work in the medical market
- Contact with the latest technologies
- An excellent learning environment with prospects for career advancement
- Opportunity to work with other talented professionals
- International projects
- Flexible working hours
- Working hybrid, or onsite (Wrocław)
- Referral bonus
- Private healthcare, life insurance, and Multisport card