4S Engineer – Europe

Position Title: 4S Engineer – Europe

Location: Europe

Vacancies: 1

Key Responsibilities

Technical After-Sales Support

• Provide technical support for digital dental products (e.g., intraoral scanners, imaging software, CAD/CAM systems) to clients across Europe, ensuring smooth product usage.

• Deliver technical consultation, troubleshooting, and software upgrade assistance via phone, email, or remote support tools.

• Track and coordinate resolution of technical issues to ensure continuous customer satisfaction and a seamless experience.

On-Site Support & Installation

• Provide on-site installation, hardware setup, system configuration, software commissioning, and network integration according to customer needs and project schedules, ensuring successful product delivery and operation.

• Conduct regular on-site inspections and preventive maintenance to ensure equipment functions properly and resolve any technical issues encountered by customers.

• Handle both hardware failures (mechanical/electronic components) and software/connectivity issues, ensuring comprehensive troubleshooting capability.

Training & Knowledge Sharing

• Conduct product operation training and provide technical guidance to customers, enhancing their product usage efficiency and trust in the company.

• Create, update, and share technical documentation, user manuals, and FAQs to ensure up-to-date knowledge for both customers and internal teams.

Product Feedback & Continuous Improvement

• Collect customer feedback, analyze usage issues and failure patterns, and provide actionable recommendations to support product improvement.

• Regularly report customer technical needs and industry trends to headquarters, supporting product updates, iterations, and technical innovation.

Cross-Department Collaboration

• Collaborate closely with Sales, Marketing, and R&D teams to ensure timely response to customer after-sales requirements and resolve cross-departmental issues.

• Work with Product Managers and R&D teams to stay updated on product developments and technical updates, ensuring the support team aligns with product evolution.

Requirements

Education

• Bachelor's degree or above, preferably in IT, Computer Science, Electronics, Biomedical Engineering, Mechatronics, Dentistry, or related fields.

Work Experience

• Minimum 2 years of after-sales support or field service experience in IT, digital equipment, or medical device industries.

• Experience with dental medical devices or digital dental products (e.g., intraoral scanners, digital sensors, CBCT, dental imaging software) is highly preferred.

• Must have hands-on experience with both hardware and software: installation, configuration, troubleshooting, and maintenance of electromechanical devices and their associated software systems.

• Familiarity with network configuration, system integration, and connectivity issues in clinical or dental practice environments.

Skills

• Strong knowledge of computer hardware, operating systems (Windows/macOS), and network configuration to resolve customer technical issues at both device and system levels.

• Experience diagnosing hardware failures (circuit boards, power supplies, mechanical components) and performing part replacements or repairs.

• Excellent problem-solving skills, able to quickly identify and resolve technical challenges in time-sensitive environments.

• Fluent in English and at least one major European language (e.g., German, French, Spanish, Italian) for business communication.

• Proficient in office software and remote support tools (e.g., TeamViewer, CRM systems).

Personal Attributes

• Strong communication skills and customer service orientation, able to respond efficiently and provide high-quality service in cross-cultural settings.

• Self-motivated, team-oriented, capable of independently solving problems while collaborating effectively across departments.

• Passionate about digital dental products and medical technology, eager to learn, and keep up with emerging innovations in the dental industry.

• Willingness to travel frequently across Europe for on-site assignments.