Cloud Operations Engineer (L2)

Responsibilities

• Act as a second-level support point for incidents and service requests related to AWS, cloud networking, and platform services.

• Independently analyze, troubleshoot, and resolve more complex incidents beyond standard L1 procedures.

• Perform operational tasks related to AWS infrastructure, cloud networking, OpenShift, Kubernetes and Kafka-based services.

• Support and maintain cloud network connectivity, including environments using Aviatrix.

• Collaborate closely with L1 support, providing guidance, knowledge transfer, and incident handover when required.

• Ensure timely, accurate communication with users, stakeholders, and third-level support teams.

• Escalate critical or unresolved issues to L3 according to defined processes and service levels.

• Maintain high-quality incident documentation, root cause analysis inputs, and operational reporting.

• Contribute to the continuous improvement of operational procedures, runbooks, and support processes.

• Participate in on-call rotations and actively support service stability and availability.

Benefits

• Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.

• Language Courses – you'll have access to a multi-language learning platform enabling you to practice your language skills and learn new ones!

• Regular and systematic further training opportunities - both internally and from external providers. We support your ongoing learning and development.

• Cooperation within an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions.

Qualifications

• Completed studies (or during) in Computer Science, Computer Engineering or equivalent.

• Act as a second-level support point for incidents and service requests related to AWS, cloud networking, and platform services.

• Independently analyze, troubleshoot, and resolve more complex incidents beyond standard L1 procedures.

• Perform operational tasks related to AWS infrastructure, cloud networking, OpenShift, Kubernetes and Kafka-based services.

• Support and maintain cloud network connectivity, including environments using Aviatrix.

• Collaborate closely with L1 support, providing guidance, knowledge transfer, and incident handover when required.

• Ensure timely, accurate communication with users, stakeholders, and third-level support teams.

• Escalate critical or unresolved issues to L3 according to defined processes and service levels.

• Maintain high-quality incident documentation, root cause analysis inputs, and operational reporting.

• Contribute to the continuous improvement of operational procedures, runbooks, and support processes.

• Participate in on-call rotations and actively support service stability and availability.

About Storm Reply

Storm Reply is part of the Reply Group and specialises in developing and implementing innovative AWS-based solutions and services. The company's expertise in Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) enables them to provide comprehensive support throughout the entire cloud transformation process. Using AWS creates measurable business value. As an AWS Premier Consulting Partner, Storm Reply assists leading European and global companies with implementing and managing critical cloud-based systems and applications. The targeted use of AI and generative AI from the AWS portfolio automates processes and enhances long-term innovative strength. This creates a scalable, cloud-based foundation for the continuous transformation of business models.