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๐Ÿค“ Junior IT Support Specialist

5 000 - 5 500 PLN gross

๐ŸŒ Relativity | Aleja Pokoju 5, Krakรณw

๐Ÿ–ฅ https://www.relativity.com/

๐Ÿ‘‰ Requirements:

  • Windows Server ๐Ÿ”ธ๐Ÿ”ธ
  • Windows 10 ๐Ÿ”ธ๐Ÿ”ธ
  • Active Directory ๐Ÿ”ธ๐Ÿ”ธ
  • ๐Ÿ‘‰ Nice to have:

  • SQL ๐Ÿ”ธ
  • Network ๐Ÿ”ธ
  • We are Relativity. A market-leading, global tech company that equips legal professionals with a powerful platform to organize data, discover the truth, and act on it.  The U.S. Department of Justice, 198 of top 200 U.S. law firms, and more than 70 Fortune 100 companies are among our customers who trust Relativity during litigation, internal investigations, and compliance projects.
     
    Our SaaS product, RelativityOne, has become the fastest-growing product in the company's history and we have consistently been named a great workplace. As we grow, we continue to seek individuals that will bring their whole self to our team atmosphere.
     
    Join us in the transformation of the legal industry and play a pivotal role in shaping the future of the practice of law and beyond.

    The Junior IT Support Specialist provides the first line of support for our existing and potential clients. This position has frequent phone and email interaction with our clients and requires the development of in-depth technical product, SQL, network and server knowledge and the highest level of customer service skills.  
     
    On a daily basis, the Junior IT Support Specialist  creates, resolves, and maintains tickets, while working with Application Specialists to resolve issues and escalate tickets to other teams, as necessary. It is critical that the Junior IT Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements. This role will inform management of critical issues regarding personnel, performance, client perception, and project statuses, and work closely with colleagues to ensure consistent, high quality service.

    Responsibilities


    Minimum Requirements


    Preferred Qualifications