Junior IT Service Desk Specialist
Support
Junior IT Service Desk Specialist
Qurate Retail Group
Kraków
Type of work
Undetermined
Experience
Junior
Employment Type
Permanent
Operating mode
Office
Qurate Retail Group
We're a world leader in video commerce globally, among the top ecommerce retailers in North America (according to Digital Commerce 360), and a leader in mobile commerce and social commerce. We believe in a Third Way to Shop®
Tech stack
English
Analytical Thinking
IT Support
Job description
Your responsibilities:
- Supports Qurate Retail Group employees worldwide in terms of all IT – related issues
- Documents problems and resolutions and creates documents for knowledge transfer.
- Provides access to systems/applications, working closely with applications development team members and following established procedures, including ensuring compliance with applicable regulations.
- Performs a higher level of investigation which may include more time-consuming diagnosis and multiple steps.
- May manage multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members.
We are looking for candidates who:
- Are fluent in English
- Are available to work shifts (24/7)
- Have experience in working with customers
- Have the ability to adapt when, due to business demands, deadlines and priorities change.
- Have excellent communication and interpersonal skills.
- Present strong analytical skills and attention to detail.
We offer:
- Hybrid work model combining office & remote work
- Being a part of the international IT team and exposure to our global business and how we work across a variety of markets including, the US, UK, Germany, Italy.
- Open and trusted teamwork in which we value fun along the way.
- Casual atmosphere and all of that you will experience in our modern office.
- Competitive benefits that include among others private medical care, life insurance, MultiSport.