Senior SAP Consultant for Support - CS/PM/FSM module
proaxia consulting group ag
We are a consulting company with Swiss roots. We provide services to international clients - we implement, maintain and develop SAP systems, mainly in the automotive industry. We create and improve our own products. We like to develop, learn new technologies, set new trails and thus build a competitive advantage for our clients. Here you will meet people full of passion, various experiences and constant readiness to support each other. We will be happy to invite you to our trips, meetings and rooftop barbecues :)
Tech stack
Customer Support
SAP
English
Polish
SAP CS
SAP FSM
Job description
For our support team in Wrocław we are looking for Senior SAP Support Consultants. As an SAP Support Consultant, you will be responsible for providing expert support and troubleshooting assistance for SAP applications within our customers organization. We are looking for seniors with deep understanding of Customer Service, strong problem-solving skills, and effective communication with key-users and other stakeholders of our international customers.
Responsibilities and tasks
- 2nd level support for SAP users in various countries (Ticket based)
- 3rd level support for SAP standard modules, custom adjustments and proaxia products
- you will support customers in the area of the Field Service Management & FSM connector
- Data and system administration
- Maintaining the customer relationship for support topics
- Fostering the growth of juniors in the team
Our offer
- Work in an international environment
- Development opportunities - you will work with industry experts from proaxia and SAP team
- Knowledge transfer by associates with many years of experience in SAP
- 8-hour working time model from 7:00 to 18:00 Mon-Fri
- Hybrid workplace (Wrocław)
- Life insurance and private medical care
- MyBenefit cafeteria platform
- Supportive team that focuses on sharing knowledge & solving issues together. We enjoy office parties, local and international integration events and barbecue on the office roof
Requirements
- 5+ years of experience as SAP Consultant or SAP Supporter
- Deep knowledge and experience in Customer Service processes, for example CS/PM/FSM
- Fluent English & Polish
- An open mind focused on excellent customer service
- Open to learn new modules and processes, readiness to broaden knowledge and go deep into details within our solutions
- High-level communication skills and a team-oriented approach
- Experience with MS Office
- German would be an asset
Did we catch your interest?
We are looking forward to your application.
Please find more information about proaxia at: www.proaxia-consulting.com