All offersWrocławOtherHelpdesk Support Engineer with Eng/Germ
Helpdesk Support Engineer with Eng/Germ
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pro-matrix

Helpdesk Support Engineer with Eng/Germ

pro-matrix
Wrocław
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office

Tech stack

    Windows
    advanced
    MS Office
    advanced
    English
    advanced
    VMware
    regular
    Citrix
    regular
    Client Security
    regular
    German
    regular
    MacOS
    junior
    Apache2
    nice to have
    Firewall
    nice to have

Job description

Looking for an interesting job in an innovative small company?
Having a knack for technology?
Being at your best when supporting others?

Helpdesk Support Engineer with English/German

 Your responsibilities
·        being the first contact for the customer via phone, chat, e-mail or remote support
·        providing 1st and 2nd level support to users
·        analyzing and solving problems
·        being responsible for monitoring and maintenance jobs on existing infrastructures

Your profile

·        previous experience with 1st and 2nd level remote support 
·        very good knowledge of Microsoft operating systems and applications (Windows, Office)
·        knowledge of virtualization technologies (VMWare)
·        knowledge of macOS is highly appreciated
·        knowledge of Linux operating systems will be a benefit
·        basic network troubleshooting skills

Your identity

·        fluent English and a knowledge of German
·        multitask skills and ability to quickly adapt to changes
·        highly analytical mind
·        good interpersonal skills and customer orientated approach
·        good organizational skills
·        teamwork and effective communication skills

We offer

·        permanent work contract after three months trial period
·        benefit system and development program
·        good and open atmosphere with a lot of independence
·        comfortable office in the center of Wroclaw
·        small motivated team