GIS Operational Excellence Coordinator

As Operational Excellence Coordinator, this role will work in Operational Excellence as part of Global Infrastructure’s Performance and Resolution team. Performance and Resolution members provide insight into process and will facilitate improvement in areas of situational awareness, procedure, design, and resilience. The vision of this team is to improve pillars of Operational Excellence through the prevention of recurring deviations, detection of operational anomalies, and correction of critical events.

To successfully perform this role the applicant must be able to facilitate direction in line with strategic organizational goals, analyze information, adapt communication to different situations and audiences, have good oral and written communication skills, and be able to work independently as well as part of a team.

Key Responsibilities:

• Collaborate with functional teams to ensure processes align with Global Infrastructure objectives and are effectively integrated into operation.
• Conduct regular process reviews and assessments to identify areas for improvement and suggest and facilitate best practice conversations with technology teams.
• Develop documentation, including policies, procedures and workflows.
• Work with leadership to analyze and interpret metrics that identify trends and issues, as well as opportunities for improvement.
• Provide training to staff to ensure consistent and effective implementation of practices and procedure.
• Facilitate process improvement initiatives and projects, using DevOps and the Problem Identification and Control process.
• Develop / Manage audit of GIS staff PPG managed telephone number catalog ensuring contact card information is available.
• Foster a culture of continuous improvement and operational excellence within the IT organization.

Change Management tasks:

• Host Change scrutineering discussion and Change Advisory Board (CAB) meetings.
• Prepare and broadcast weekly Change Approval Board (CAB) summaries.
• Track and audit change workflow and authorizations.
• Compile Monthly Maintenance Window (MMW) itinerary, including:

o Master server list

o MMW planned sequence list

• Prepare and broadcast Monthly Maintenance Window (MMW) summary.
• Monitor and support change owners through Monthly Maintenance Window activities (third Sunday of each month).
• Post-implementation change audit and reviews.

Activate and facilitate crisis response and procedure where needed, including:

• Creation of crisis room as a single point of collaboration.
• Identification and coordination of resources and support.
• Manage transition of resources and support where necessary.
• Appropriate and effective note taking and communications.

Develop / Manage an Operations calendar and reports containing:

• Blackout dates.
• Planned Maintenances.
• Non-GIS maintenances and business critical periods.
• Change approval board managed changes.
• Relevant events for planning purposes.
• Change approval board participation.

ABOUT US:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are “One PPG” to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday – everyday.

We continuously learn. We develop our people to grow our businesses.

PPG Way: (Click here to learn more about the PPG Way)

PPG vision:  http://corporate.ppg.com/Our-Company/PPG-Vision.aspx

We are One PPG:  http://one.ppg.com/

PPG provides equal opportunity to all candidates and employees.  We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. 

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.