LiveOps QA Engineer

We are looking for a LiveOps QA Engineer to join our Best Fiends team at Warsaw office! 

Role Definition

Responsible for a flawless implementation of all promotions and activities, both inside and outside the game

📍 Hybrid work model: 2 days in the office (Warsaw) - 3 days at home

Responsibilities:

• Manages the operation of activities inside the game through the game’s Back-end system: setting up promotions, controlling game features, implementing pricing configurations, etc.
• Manages the operation of activities outside the game: setting up ongoing and daily emails, web and mobile notifications, including segmented protocols
• Assists the Community Manager in Social Media related activities (coupons, raffles, notifications and more) - relevant to some studios
• Works on ongoing improvements of operation systems with development teams
• Perform full-cycle QA and Live Ops to provide delivery Quality (features Configuration and Testing)
• Acts as a focal point for Operations in feature development processes, as a part of task forces
• Clarify requirements (inconsistency, etc), provided by Business (Product Owners, Monetization Managers)
• Estimate own efforts
• Feature rollout and production monitoring after delivery on Production
• Duty according to Calendar, helping RnD Duty team with the investigation
• Bug reporting
• Manage Business requirements, Economy, BA and Art issues related to Operation/QA tasks, ability to explain the issue confidently and suggest solutions
• May develop to being in charge of a certain domain on the Operations team - Improving internal processes, product focal point, customer orientated projects, etc.
• Communication: 
• - Participation in team activities, such as Daily, Live QA meeting, Retro, Planning, Knowledge sharing inside the team, etc.
• - Clarification with Monetization, Product owners, Art Team, Economy Team, Analytics Team, RnD Feature teams, Participation in RnD Knowledge sharing meetings
• Work with test devices, utilities:
• Jira, Confluence, MS Excel, Charles, DB (Vertica, Data Grip), Testrail, Mobile Platforms, Browser console

Requirements:

• High proficiency in using Excel 
• Logical thinking
• Mobile-specific knowledge and experience in mobile testing
• Familiarity with the studio's game and features
• Ability to use different software - Back office software, wiki, project management software
• Basic knowledge of SQL is an advantage
• Technological orientation

Interfaces 

• Strong collaboration within the studio, taking part in cross-unit processes
• Working with studio management on occasion
• Occasional interfaces with back office development teams

What does it mean to work at Playtika?

• You’ll join a team of leaders in the field, and enjoy amazing benefits, some are listed below: 
• A competitive salary and performance-based bonuses; 
• Hybrid working mode: Two days from our office, located in the heart of Warsaw (Browary Warszawskie), and three days from anywhere, per week 
• All you can eat! Breakfast, lunches, desserts, snacks and much more in our Playtika-only cafeteria  
• Access to PlaytiCafe where all of your coffee (and other refreshments) dreams come true; 
• Six “Power Up” long weekends for all, and additional day off for your birthday month; 
• Private medical healthcare and three additional sick leave days; 
• A wellness program in the office: yoga classes, massage chairs and zerobody room; 
• Gaming room with a variety of activities; 
• Flexible working hours and monthly happy hours; 
• Work permit assistance for employees; 
• Corporate celebrations, team buildings, and fun activities.

Come play with us!