Technical Support Engineer
Support
Technical Support Engineer
Piwik PRO
Wrocław
Type of work
Undetermined
Experience
Junior
Employment Type
B2B, Permanent
Operating mode
Remote
Piwik PRO
Nasz produkt dostarcza wgląd w ścieżki użytkowników z poszanowaniem ich prywatności. Mamy 10 lat na liczniku, 150 pasjonatów analityki na pokładzie i zaufanie ponad 400 międzynarodowych organizacji.
Tech stack
HTML
CSS
JavaScript
SQL
REST API
Job description
Online interview
You have an opportunity to join the Service Delivery and Support team and become a subject matter expert on Piwik PRO Analytics Suite for our customers’ technical teams and power users of the platform to ensure frictionless user experience.
What will you be doing
- Finding or figuring out the proper solutions to customer’s technical challenges,
- Helping customers to use our products more effectively,
- Assisting customers in our product configuration, technical implementation and integration with external tools,
- Being the voice-of-customer internally e.g. when giving feedback to product, customer success, marketing and sales teams.
- Participating in calls with customers (mostly EU and USA),
What skills do you need?
- Fluent command of English (both in writing and speaking) and confidence to communicate in formal conversations,
- An ability to communicate in Polish (B2)
- Knowledge of HTML/CSS
- Ability to write and debug JavaScript snippets
- Basic knowledge of REST APIs
- Familiarity with in-browser developer tools
- Analytical mind and a can-do attitude
We don't expect you to have a commercial experience. But we're looking for true technology enthusiasts with some hands-on experience under the belt. Don't forget to include university/ bootcamp/ open-source projects you've been involved in and you're truly proud of in your CV!
Possessing these assets would be a huge advantage
- Knowledge in the area of digital marketing, including experience in web analytics and marketing tools,
- Practical knowledge of Business Intelligence / Data Visualization tools like PowerBI or Tableau,
- Previous experience in working with corporate clients.