Support Engineer L2 (SQL, IIS)
Support
Support Engineer L2 (SQL, IIS)
Kraków
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Tech stack
English
SQL Server
IIS
Troubleshooting
Windows Server
Job description
Online interview
Our Client is Swiss software company specializing in serialization & tracking technologies for manufacturing companies.
Currently to their Support Centre located on-site at one of their Client's in Krakow, we are looking for additional
Support Engineers - Line 2 support (SQL, IIS)
temporarily remote: after COVID based in Krakow
The main purpose of the role is to give first-class support for the Client's products to end customer.
Key responsibilities and duties include:
- Be the customers’ contact point and gather (missing) detailed information (symptoms)
- Perform investigation and diagnosis
- Search for applicable knowledge documented in the knowledge base
- Resolve, if possible, support requests, otherwise escalate to product team
- Become specialist in one or more product and generalist in one or more products
- Participate in projects as contributing member
- Work in the ticketing system but some calls are also to be taken.
Key competences:
- SQL Server and IIS
- Good understanding of network protocols (TCP/UDP), good understanding of SSL certificates and their configuration
- some programming skills and a proven experience with support or/and testing.
- Troubleshooting skills –> ability to investigate logs/traces on Windows systems
- Good knowledge of the Windows environment, including Windows Server
- Very good level of English (speaking and writing)
We are looking for candidates who are dependable, solution oriented; who like to be in contact with clients and find solutions.
Our Client offers:
- employment based on 'umowa o pracę' signed with their Polish branch office
- perks & benefits (medical & sports card, meal vouchers)
- opportunity to grow in an international environment and within the Polish team
- access to state of the art software
- regular office working hours (no on-call or weekends)
- flat company structure and a really enjoyable & quick recruitment process
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