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Service Operations Analyst
Admin

Service Operations Analyst

Wrocław
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Remote

Tech stack

    English

    advanced

    Communication Skills

    advanced

    Team Player

    advanced

    'Can do' attitude

    advanced

    Customer focus

    regular

    ITILv3

    nice to have

    MsSQL

    nice to have

    Active Directory

    nice to have

    Azure

    nice to have

    Zabbix

    nice to have

Job description

Online interview
Friendly offer
Division of working time:

  • 50% customer support
  • 50% work with system

Your daily work:

  • Providing first line support for UK/EU based customers during regular and out of office opening hours
  • Logging all incoming tickets assigning category and priority codes.
  • Resolving various incidents and service requests.
  • Routing issues to respective Teams that cannot be resolved by the first line.
  • Reporting progress of incident solutions to the Customer and respective Teams.
  • Checking ticketing tool’s queues and monitor overnight batch.
  • Handling customer communication from beginning to end of the process.
  • Using various monitoring tools - Zabbix, Grafana etc.
  • Joining calls with customers on a regular basis.
  • Engaging in high quality relationships with both the customer and the internal teams.

Why it is worth joining us:

  • We offer an inspiring working environment where you cooperate with experts in various fields.
  • We work on diverse projects and technologies: anomaly detection, recommendation engines, computer vision, and many more.
  • We make you feel comfortable with us by offering such benefits as English lessons during working hours, medical care for you and your family or life partner, Multisport card.
  • Our organizational culture is based on knowledge-sharing and friendly help - we do our best to give all the support you need to excel at what you do.
  • Your voice is heard - our philosophy is based on good practices and open communication