Workplace: Gdynia

 

Be part of a team of tool experts whose job is to deliver, maintain and support tools for development and test in close cooperation with selected vendors. We are a part of Nordea Group Architecture unit and have a unique possibility to work with large enterprise installations supporting 4,5K+ developers, 8K+ testers and 20K+ users. 

 

We are looking for IT professionals, who enjoy working with people and processes in a highly complex and modern tools context. You will be responsible for supporting end users in case of tool-related issues or standard requests according to defined processes. You will drive prioritizing tickets, escalating when needed and be the link to team management reporting on progress and issues. You will act as first and/or second level of support to all users of midrange Development and Test Tools in Nordea. 

 

You will be working with a lot of great colleagues in one of our newly opened office spaces in Gdynia and collaborating with colleagues in Denmark, Norway, Finland and Sweden. 

 

The position we offer

The work will be to ensure that all issues and service requests are handled professionally and according to service levels. You will be in direct dialogue with the requestors, ensuring that their ticket is correctly registered, documented and ready to resolve or submit to further level of tools support. Among others, it will be your duty to: 

 
The qualifications you need

The position can be tailored to your particular level of expertise in the IT support area. You will be the perfect match to the position if you possess:  

 

   

Motivation and willingness to learn something new every day is the mindset we are looking for in the potential candidates. We focus on each employee’s professional development and combine personal development plans with suitable tasks and necessary education. 

 

More information and send applicationPlease include permit for processing personal data in CV as following: “I give my permission for the processing of my personal data that is essential for the recruitment process in Nordea Bank AB branch in Poland, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended)”. 

We reserve the right to reply only to selected applications.

In accordance with art. 6 (1) a. Regulation (EU) 2016/679 of the European Parliament and of the Counil of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GPDR’. I agree to have my personal data proceeded for the purposes of current and future recruitment processes in Nordea Bank AB S.A. Branch in Poland.

The administrator of your personal data is: Nordea Bank AB S.A. Branch in Poland, Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank AB S.A. Branch in Poland. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing additional personal data is voluntary however necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application.  Detailed information concerning processing of your personal data can be found at: http://nordea.pl/odo.pdf