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  • Help Desk Engineer (Desktop Support Analyst)
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    Help Desk Engineer (Desktop Support Analyst)

    Kraków
    Type of work
    Full-time
    Experience
    Mid
    Employment Type
    Permanent
    Operating mode
    Office

    Tech stack

      Microsoft Office 365

      regular

      Linux

      regular

      Help Desk

      regular

      Windows Active Directory

      regular

      Azure Services

      nice to have

    Job description

    Online interview

    We are looking for a Help Desk, (tier 1) position to join our Neogames group corporate IT team.

    As a Help Desk team member, you will be a part of the corporate IT Department which engages in all aspects of hardware, software, and infrastructure.


    The main Technologies that you will work with are Microsoft-based workstations\laptops and servers.


    Responsibilities:

    • Provide help desk support for all NeoGames group employees (1000+).
    • Support and troubleshoot hardware and software issues.
    • Assist with onboarding\offboarding and setup for new employees.
    • Support the company with different systems and applications


    Requirements:

    • 1-2 years experience as a Help Desk.
    • Experience with Windows Active Directory and Azure environments.
    • Experience with Microsoft Office 365 software and administration.
    • Excellent problem-solving skills and with excellent customer service attitude.
    • Fast & self-learner, team player, organized and responsible, dynamic, and motivated.
    • Basic Linux knowledge.
    • Basic networking knowledge.
    • An understanding of information security, VPN Clients, and web filtering systems.
    • Proficiency in English and excellent communication skills.
    • Ability to work on Call 24/7.


    What we offer:

    • High-level compensation on an employment contract and regular performance based salary and career development reviews;
    • Medical insurance (health), employee assistance program;
    • Paid vacation, holidays and sick leaves;
    • Multisport Card;
    • English classes with native speakers, trainings, conferences participation;
    • Referral program;
    • Team buildings, corporate events.

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