Our client is a cybersecurity and systems management company. The Support team fulfills a necessary role in our client's organization to serve customers by resolving technical issues and answering technical questions that customers have in a timely manner.  

As a Technical Support Engineer, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging. 

Key takeaways:  

Salary:  

• 10 000 to 15 000 PLN gross/month on Employment Contract  

Work model:  

• Krakow – Brain Park (Fabryczna 1a) 
• First 3-4 months onsite, followed by a hybrid schedule of 3 days/week in the office (Tuesday, Wednesday, Thursday) 
• We have roles for the morning shift (7am-3pm) and the afternoon shift (3pm-11pm)

Recruitment process:  

• Entry-call with MOTIFE Recruiter  
• Intro-call with Client’s Recruiter (30-45 min)  
• Interview with the Hiring Manager (45 min)  
• Technical interview (60 min)  
• Executive interview (30 min) 

Responsibilities:  

Assisting customers by: 

• Triaging inbound support cases 
• Solving customer support cases 
• Collaborating with other Support Engineers on their assigned cases 
• Responding to customer inquiries on the Client community site 

Improving customer experience by: 

• Documenting best practices 
• Tracking and documenting activity, including root cause analysis and reporting 
• Serving as a technical subject matter expert, with a focus on testing and troubleshooting 
• Testing and providing feedback to Engineering teams to enhance the overall customer experience 

Requirements:  

Education: 

• BS degree in Computer Science, MIS, or similar experience is a plus 

Must Haves: 

• 3+ years of experience in networking, security, operations, scripting, and/or programming 
• Ability to quickly grasp new concepts and technologies, with a focus on mastering the client’s platform and modules 
• Strong problem-solving skills, including the ability to break down complex issues and communicate solutions effectively 
• Proficiency in complex troubleshooting 
• Good judgment, with a knack for weighing cost and value in decision-making 
• Independence in working on tasks, projects, and technical support procedures, with the ability to seek help when necessary for more complex challenges 
• Proficiency in networking, operating systems (Windows and/or Linux), and scripting (Bash, PowerShell, etc) 
• Fluent English skills are necessary to communicate effectively with clients

Good to Have: 

• Relevant technical certifications such as Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc. 
• Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python) 

Core Competencies: 

• Demonstrates initiative and motivation 
• Team player 
• Person of high ethics and integrity 
• Ability to thrive in a fast-paced, changing environment 

What we offer: 

• A value-based, transparent culture fostering collaboration and innovation 
• Global customer engagement 
• Involvement in complex and strategic global projects 
• Pension Plan (PPK) 
• Comprehensive health, dental, and vision coverage 
• Provided equipment (MacBook, mobile phone) 
• A daily 60 PLN allowance on WOLT for meals while in the office
• Monthly mobile phone allowance
• Career development opportunities 

We invite you to apply and share your CV with us. Join our client’s team to work with global customers, enjoy great benefits, and seize opportunities for personal and professional growth. Your adventure begins with a simple click – apply now!