E-Commerce Service Deliver Manager
PM
E-Commerce Service Deliver Manager
Monogo Sp. z o.o.
Lublin
Type of work
Undetermined
Experience
Senior
Employment Type
B2B
Operating mode
Office
Tech stack
Project Management
Communication
Team Management
Team Leadership
E-commerce
Budget Management
CRM/ERP
Magento
Job description
If you know what SLA means,
If you know why deployments should not be done on Friday evening,
If you can talk a "developer language",
If you can explain why estimates are not so accurate,
If you know why this feature need to be tested before putting it to production,
If you know why we should not change the code on production server,
If you know what are KPI's and explain it,
If you know why deployments should not be done on Friday evening,
If you can talk a "developer language",
If you can explain why estimates are not so accurate,
If you know why this feature need to be tested before putting it to production,
If you know why we should not change the code on production server,
If you know what are KPI's and explain it,
Please contact us!
About us:
Since 2011 we have been providing software solutions in the area of eCommerce. Specialising in creating and optimising online stores on Magento platform. We have implemented both custom and scalable software. This year we have become an official Magento & Adobe partner.
Project Description:
The E-Commerce Service Manager leads the internal and external team to deliver the day to day operations of our E-commerce landscape to ensure the system is secure, content changes are applied, the core software is continually upgraded and all measured by KPI.
He/She ensures that new market rollouts & system upgrades are completed on time and in budget by working with the impacted business units to reach the agreed goals.
He/she manages the effective allocation of work between multiple suppliers and monitors their performance, capacity and the capabilities.
He/she must carry out regular system reviews with the business units using/influencing the e-commerce systems and explain KPI, Future upgrade work, Align plans and submit realistic Budgeting at Financial planning periods. Define and carry out regular recovery testing to ensure that system availability at all times, including scenarios where the site is compromised, hardware and software failure. The role takes ownership of the budget, PR/PO/GR process and ensures that all planned spend is used or returned for other business investment opportunities. KPI will include; use of IT Service Now and PMF frameworks, e-commerce content update, system uptime, system performance under load, system recovery testing & security issues resolution.
He/She ensures that new market rollouts & system upgrades are completed on time and in budget by working with the impacted business units to reach the agreed goals.
He/she manages the effective allocation of work between multiple suppliers and monitors their performance, capacity and the capabilities.
He/she must carry out regular system reviews with the business units using/influencing the e-commerce systems and explain KPI, Future upgrade work, Align plans and submit realistic Budgeting at Financial planning periods. Define and carry out regular recovery testing to ensure that system availability at all times, including scenarios where the site is compromised, hardware and software failure. The role takes ownership of the budget, PR/PO/GR process and ensures that all planned spend is used or returned for other business investment opportunities. KPI will include; use of IT Service Now and PMF frameworks, e-commerce content update, system uptime, system performance under load, system recovery testing & security issues resolution.
Responsibilities:
- E-Commerce Functional Owner and Business Relationship Management
- Service Delivery Management
- Security & Compliance
- Project Management support
- IT Governance
- Budget Management
- Reporting
Requirements:
- University Degree in Computer or Technical Science or strong IT background, plus additional business education
- 5+ years of IT management (including people management)
- Good working knowledge of business and e-commerce processes
- Fluent English (written and spoken)
- Solid knowledge of technology used within e-commerce solutions, specifically Magento
- Basics understanding of ERP and CRM systems
- Competent Microsoft Office Suite Inc.
Additional requirements:
- Ability to Travel between Lublin and Warsaw (50/50)
- Ability to Travel to European and USA
- Use and management of Magento Community and Enterprise edition
- Application Lifecycle management and Quality assurance methodology experience
- Vendor & Business Relationship management
We offer:
- Permanent employment in interesting projects
- New office at 10th floor
- Flexible working hours
- Possibility of partial remote work
- Free atmosphere and no dress code
- Internal and external training
- Ability to improve English - free lessons with native speakers on the company's premises
- Budget for social events
- Possibility of Magento certification
- Benefits package (Multisport, Medical Package)
Salary: 120 000 - 180 000 zł net B2B + VAT / Up to 144 000 zł UoP (gross) per year!
Contract : B2B or Permanent