<div>
<strong>Your role:<br></strong><br>
</div><ul>
<li>Customer Facing Support</li>
<li>Fluent French or German</li>
</ul><div><br></div><ul>
<li>Providing support to EMEA customers in all products and post-sales support services,</li>
<li>Maintaining the European Centre of excellence for all supported products,</li>
<li>Being responsible for specific project work,</li>
<li>Responding to complex incidents both verbally and in writing,</li>
<li>Using formal escalation process and troubleshooting methodologies in implementation and Day 2 Support incidents,</li>
<li>Designing, implementing and troubleshooting MS Lync and Skype for Business,</li>
<li>Managing and maintaining Exchange,</li>
<li>Developing technical bulletins and operational procedures.</li>
</ul><div>
<strong><br>What's on Offer:<br></strong><br>
</div><ul>
<li>Attractive salary,</li>
<li>Working in a dynamic environment using latest technologies,</li>
<li>International team and daily contact with French / German / English.</li>
</ul>

French or German

Customer Support

Job Offers IT - Just Join IT

Technical Support Engineer (m/f)

Tech stack

French or German

Customer Support

IP

HyperV and/or VMWare

ISDN

Polycom CVE qualification

Appropriate networking certifications

Job description