ServiceNow Performance Analytics Specialist

(Service Level Management)

Rate: 120-150 PLN netto+VAT/h

100% REMOTE WORK

B2B via Experis

Description:

To identify, evaluate and implement external services and tools to support data validation and cleansing and produce and track key performance indicators. Also involved in the development and support reporting processes. The Candidate must be able to build Performance Analytics (PA) Dashboards in ServiceNow.

Qualifications:

• 4-5 years of experience
• Proven and hands-on experience in Service Level Management, Reporting and Performance Analytics
• Strong analytical and problem-solving skills.
• Knowledge of ITIL framework and best practices.
• Hands-on experience on service management tools and technologies.
• Ability to work collaboratively in a dynamic and fast-paced environment.
• Detail-oriented with a focus on delivering high-quality service.
• Excellent communication and interpersonal abilities.

Additional information:

SLA Development:

Collaborate with stakeholders to define, document, and negotiate SLAs and key performance indicators (KPIs) based on business requirements and priorities.

Performance Analysis:

Conduct in-depth analysis of service performance data to identify patterns, areas of improvement, and potential risks. Recommend and implement strategies to enhance service quality.

Documentation:

Maintain accurate and up-to-date documentation of SLAs, KPIs, and related processes. Ensure that documentation is accessible to relevant stakeholders.

Stakeholder Collaboration:

Work closely with cross-functional teams, including IT, operations, and business units, to align SLAs with organizational objectives and ensure that service levels meet business needs.

Continuous Improvement:

Proactively identify opportunities for process improvements and efficiencies in service level management. Implement best practices and industry standards to optimize service delivery.

We offer:

• 100% REMOTE WORK!
• B2B via Experis
• Multisport+
• Group Insurance
• Medicover
• e-Learning Platform